Lab Engineer
Microsoft
Total years of experience :12 years, 5 Months
Working on lab based request as per user’s requirement on daily bases.
Cloud Maintenance using SCVMM: VM deployments on cloud, fixing deployment issue for users, modifying memory, storage, and processor, configuring RDP\RDG access to those deployed VMs and troubleshooting access issues.
Creating scenario based lab and publishing those packages on cloud if required for future use.
Onboarding the Static packages in different clouds and designing the templates as per the package design.
Working on External VMAS environments
Adding/removing DNS records and providing public IP to have an access to lab from WEB.
Clean up DHCP VLAN ID and DNS records.
Installation and configuration of TMG server.
Configuring and Troubleshooting some of the TMG rules configured by users
Installation of Exchange, SharePoint and SQL, if required configuration as well based on instruction provided by user.
Used PRTG Network monitoring tool for monitoring alerts from infrastructure servers, storage devices and network resources. To fix issues with the host machines used Cisco UCS for host management.
Creating and managing user accounts in BAY
Troubleshooting on user issues over IM, email or LT.
Rack server deployment for premium clients for Microsoft. Setup and have them ready course on cloud material.
DTAP lab setup for external client Wipro.
Providing Technical support for IDC (Internet Data Center) customers.
Part of network operation team responsible for monitoring and troubleshooting backbone network.
Monitoring and handling tickets in Viznet and BMC Remedy tools.
Providing Remote Hand Support(RHS) to National and International customer having their
Co- located servers and Network devices in Data Centre.
Coordinating with customers and providing support on occasion of new server implementation and providing Network connectivity to it.
Monitoring the Maintaining Data Center network.
Providing support in troubleshooting Cisco Firewalls during issues raised with Firewall customers.
Configuration of VLAN, VTP and Inter VLAN Routing.
Providing LAN connectivity and troubleshooting LAN problems of RHS customers.
Providing support and troubleshooting LAN issues and IP phones issues for internal teams.
Performing backup of configuration and restoring of L2 and L3 devices on regular basis.
Maintaining the billing sever by adding the customer IP’s and Bandwidth details and Taking the customer billing report and forward to the billing team.
Experience on Monitoring & Management tools like WhatsUp Gold, Remedy and MRTG.
Maintaining clients in terms of call handling, case handling and emails and end to end follow-up on the cases, proper shift handovers with updates.
Co-coordinating with other departments and ensuring smooth working on the Data Center.
Providing Network connectivity from switch to workstations.
Preparing and reviewing the Data Usage reports of all the collocated customers on regular basis.
Working with administrative tools such as AD, DNS and DHCP Server.
Network Monitoring and Remote Installation.
Attending the Incident related queries for Windows server issues, troubleshooting and resolving such queries.
Remote troubleshooting of client PC using RDP connection and Team Viewer.