Ravendra Singh

Managed comprehensive daily office operations, including coordinating
meetings, handling communications and Manitaining organized filing
systems. Processed invoices, managed expense reports and provided
essential bookeeping support.
Developed and maintained databases and documents utilizing Microsoft
Office (Word, Excel) .
Provided high level administrative support to executives, preparing reports,
drafting correspondence, coordinating calenders and updating HR records.
Ensured strict accuracy and confidentiality in managing sensitive company
documents and informations.
Enhanced office efficiency by implementing digital filing systems and
refining communication process.

Attended high-volume inbound calls from SBI customers, addressing
account issues, service request, complaints, and general banking inquiries.
Provided support for debit and credit card issues, including card blocking,
reissue requests and status tracking.
Resolved customer complaints related to failed transactions, unautharized
charges, ATM issues and delayed refunds.
Guided customers through troubleshootings steps for internet banking,
mobile banking, UPI, and sms banking.
Ensured strict compliance with banking security protocols, maintaining
customer data confidentiality and verifying procedures.

Welcoming customers as a front desk receptionist.
Checking customers into specific PC terminal or gaming booth.
Keeping reception area clean and organized so it looks professional
for incoming customers.
Accepting payments via cash, cards, and UPI.
Handling incoming/outgoing calls and filling paperworks and
managing digital calenders and appointments.