Sr. Executive
Manpower india
Total years of experience :13 years, 9 Months
Gathered and verified all required customer information for tracking purpose.
Accurately documented, researched and resolved customer service issues.
Addressed and resolved customer product complaint empathetically.
Acted professionally and patiently when addressing negative customer feedback.
Meet exceeded service and quality standards on every review.
To identify the supplier as per the requirements.
Raising purchase orders for suppliers by making sure that PO is being shared with supplier without any delay
Responsible for tracking equipment/services delivery at customer’s site in a timely manner.
Resolving delivery problems, complaints and vendor disputes.
Maintain records on purchase price information on both open market and contract purchases.
Liaising with suppliers, manufacturers, relevant internal departments, and customers.
Releasing payment to the vendors on time.
Maintain records of goods ordered and received.
Training and supervising the work of other team members.
Updating the process documentation on a timely basis.
Verifications on customer request
Feeding data related Insurance of wealth, life etc...into the automated portal.
Query to customer for correction