Assistant General Manager, Regional "A" B2B
PC World
Total years of experience :8 years, 7 Months
Managed the Northwest region on B2B through different stores to achieve a sales target of GBP 250 million. Was able to increase Wolverhampton store B2B turnover by 30% YoY and turnover of region by 3.5% YoY.
Finding new methods of revenue generation was my key role and had direct contact with top 100 clients and their spending.
Managed the Wolverhampton stores (Currys, Currys Digital and PC World) on sales, services and customer service issues. (Sales over GBP 30 million with an annual growth of 5.5% year on year)
Responsible in inspiring, encouraging and developing team to attain and deliver company goals - targets through selling of computer, related products and services.
In charge of various product launching and product training to staff.
Spearheading introduction of Know-How the customer service proposal in the company to build client’s credibility.
Launched Know-How movies, the biggest online portal that caters to various online contents such as TV series which can be purchased or rented.
P& L analysis and budget forecasting.
Rostering and effective staff allocations.
Stock loss prevention and direct involvement in recovery and restrictive process.
Manage shop floor and relate customers to sales colleagues for optimizing sales.
Coached and developed sales team on various company products - services.
Dealt with and addressed client issues including after sales services.
Directed ales colleagues to focus on sales target and various KPIs of the business.
Managed cash and signatory on behalf of various finance companies for domestic finances.
Handled the business in the absence of the manager, Tech Guys.
Audit Manager (Part Time), Palaniappan & Associates, India Jun 2004 - Jan 2005
Audit Staff (Part Time), Varma & Varma, India Jun 2002 - Jun 2004
Postgraduate Diploma in International Business University of Wolverhampton, UK
Bachelor of Commerce Mahatma Gandhi University, India
Certificate in Computing, Accounting & Finance Institute of Cost and Works Accountants of India