Total Years of Experience: 18 Years, 9 Months
March 2017
To Present
Product Specialist
at Dyson, Dubai
Location :
United Arab Emirates
Sales, Visual Merchandising and training
October 2015
To Present
Corporate & Social Media Strategist
at OMA Living Pvt Ltd
Location :
India - Mumbai
- Marketing strategies on Social Media and ATL/ BTL activities on all social media websites Expertise in Social Media, Social Media Strategy, Social Media Branding, Social Media Implementation, Social Media Monitoring, and Social Media Advertising especially for the platforms like Facebook, YouTube, Tumbler & LinkedIn, Social Media Marketing, and Social Media Campaign Planning.
- Providing solutions to companies for internal and external gifting (clients & employees) with customized options and presentations.
- Developing new business partnerships especially through extensive sales of vouchers resulting in increase of sales across all stores in India Provides leadership to team of OMA Stores in Mumbai inclusive of constructive problem solving, facilitating creative improvement & inspiring others.
- Including coaching, mentoring, hiring and career development. Manage customer relations and build strong relationships and linkages within industry Evaluate market trend and gather competitive information, analyze and forecast Business potential of the zone. Main Purpose of Job Achieve business targets by acquiring many clients and increase the market share in ZONE through effective team management.
- Providing solutions to companies for internal and external gifting (clients & employees) with customized options and presentations.
- Developing new business partnerships especially through extensive sales of vouchers resulting in increase of sales across all stores in India Provides leadership to team of OMA Stores in Mumbai inclusive of constructive problem solving, facilitating creative improvement & inspiring others.
- Including coaching, mentoring, hiring and career development. Manage customer relations and build strong relationships and linkages within industry Evaluate market trend and gather competitive information, analyze and forecast Business potential of the zone. Main Purpose of Job Achieve business targets by acquiring many clients and increase the market share in ZONE through effective team management.
October 2014
To September 2015
Retail Operations Manager, India
at Shaze Luxury Pvt. Ltd
Location :
India - Mumbai
- Retail Sales, Operations, and Visual Merchandising (Creating, Implementing, Vendor Management, cost negotiations, Money mapping) marketing: Leading & Managing the Business and Ecommerce (Online/ Digital marketing) of Shazè PAN India by effective performance management thereby increasing market share.
- Maximizing Sales & Profits in Stores
- Maintaining Operational Standards
- New store openings
- Customer Service
- Training & Development
- Inventory Management
- E-commerce, Digital Sales & Marketing, Promotions & Social Media Activities.
- Develop, implement retail operating plan and budget on continuous review and monitoring.
- Develop corporate policy driving display, merchandising, pricing and grading whilst observing high street and retail trends
- New Shop site evaluations & executions
- BTL & ATL (Below the Line Brand & above the Line Brand marketing activities), including Digital marketing.
- Process & Compliance.
- Maximizing Sales & Profits in Stores
- Maintaining Operational Standards
- New store openings
- Customer Service
- Training & Development
- Inventory Management
- E-commerce, Digital Sales & Marketing, Promotions & Social Media Activities.
- Develop, implement retail operating plan and budget on continuous review and monitoring.
- Develop corporate policy driving display, merchandising, pricing and grading whilst observing high street and retail trends
- New Shop site evaluations & executions
- BTL & ATL (Below the Line Brand & above the Line Brand marketing activities), including Digital marketing.
- Process & Compliance.
June 2012
To June 2014
Department Manager For Luxury Goods
at Burberry India Pvt. Ltd
Location :
India - Mumbai
• Main responsibilities
The Shop Supervisor is responsible to assist the store manager in managing the team, ensuring the attainment of sales target, delivering an outstanding guest experience, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company’s policies and procedures.
• Sales Achievement
Achieve the sales target allocated to the store
Participate with the sales executive team in generating sales through high selling techniques.
• Guest Experience
Build and maintain guest experience standards in order to build strong loyalty
Ensure consistency in customer service delivered and handle all complaints.
• Stock Management
Enter all received goods in Baan inventory and ensure proper record of all stock movements
Order and replenish all goods to avoid any out of stock situation
Assist the Shop Manager in preparing for the inventory.
• Merchandising
Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
Implement all merchandising as per the brand’s visual merchandising guidelines
Conduct daily walkthroughs to check presentation standards.
• Man Management
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
Second the Shop Manager in defining areas of responsibility for each sales team member, Manage, engage and guide the team reporting to him/her.
The Shop Supervisor is responsible to assist the store manager in managing the team, ensuring the attainment of sales target, delivering an outstanding guest experience, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company’s policies and procedures.
• Sales Achievement
Achieve the sales target allocated to the store
Participate with the sales executive team in generating sales through high selling techniques.
• Guest Experience
Build and maintain guest experience standards in order to build strong loyalty
Ensure consistency in customer service delivered and handle all complaints.
• Stock Management
Enter all received goods in Baan inventory and ensure proper record of all stock movements
Order and replenish all goods to avoid any out of stock situation
Assist the Shop Manager in preparing for the inventory.
• Merchandising
Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
Implement all merchandising as per the brand’s visual merchandising guidelines
Conduct daily walkthroughs to check presentation standards.
• Man Management
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
Second the Shop Manager in defining areas of responsibility for each sales team member, Manage, engage and guide the team reporting to him/her.
February 2011
To December 2011
Retail Store manager
at BestSeller
Location :
India - Pune
• Ensuring the targets are met month on month
• Uphold the Brand as per Visual Merchandising, brand image, and enhance visual awareness.
• Money Mapping (Calculating the profit making Area, product, fixture, & location of the store) accordingly the VM.
• Obtaining store layout plan, and co-ordinate with the Marketing manager, mall manager and display team to ensure that visual display items are placed within allotted time and budget.
• Launching New season collection (new range launch), photograph the approved layout within stipulated time.
• Planning, creating displays including color, lighting, space, product information, sensory inputs (such as smell, touch, and sound), as well as technologies such as digital displays and interactive installations.
• Analyzing the category business on a day to day basis
• MIS preparation
• Business presentation of store for retail review meet in every week
• Sales Planning & Budgeting
• Off Sale / Stock forecast
• Coach/ Guide train the team of the assistant Managers about the concept of the Visual Merchandising / awareness and guidelines, and assure its maintained.
• Coordination with Buyer and sending requirements at regular intervals to avoid opportunity loss.
• Over viewing the Warehouse supervisor job & ensuring all incoming consignments should be processed on time.
• Rotation of stocks as per the sales and Weekly visual merchandising as per the season as per company standards.
• Identifying the slow sellers & plan of action for the liquidation of the same (change in VM according to the product movement so that we can liquidate maximum stock).
• Administering the customer calls along with resolving their queries.
• Analyze the fast moving styles & maintain optimum stock in the same.
• Uphold the Brand as per Visual Merchandising, brand image, and enhance visual awareness.
• Money Mapping (Calculating the profit making Area, product, fixture, & location of the store) accordingly the VM.
• Obtaining store layout plan, and co-ordinate with the Marketing manager, mall manager and display team to ensure that visual display items are placed within allotted time and budget.
• Launching New season collection (new range launch), photograph the approved layout within stipulated time.
• Planning, creating displays including color, lighting, space, product information, sensory inputs (such as smell, touch, and sound), as well as technologies such as digital displays and interactive installations.
• Analyzing the category business on a day to day basis
• MIS preparation
• Business presentation of store for retail review meet in every week
• Sales Planning & Budgeting
• Off Sale / Stock forecast
• Coach/ Guide train the team of the assistant Managers about the concept of the Visual Merchandising / awareness and guidelines, and assure its maintained.
• Coordination with Buyer and sending requirements at regular intervals to avoid opportunity loss.
• Over viewing the Warehouse supervisor job & ensuring all incoming consignments should be processed on time.
• Rotation of stocks as per the sales and Weekly visual merchandising as per the season as per company standards.
• Identifying the slow sellers & plan of action for the liquidation of the same (change in VM according to the product movement so that we can liquidate maximum stock).
• Administering the customer calls along with resolving their queries.
• Analyze the fast moving styles & maintain optimum stock in the same.
January 2008
To January 2011
Store Manager Flagship Store
at Brandhouse Ltd.
Location :
India - Pune
Replenishing the stock and setting the store as per visual merchandising.
Accounting, Costing and Auditing.
Handling daily expenses petty cash.
Gathering the daily update of sales, MTD (Month Till Date), Footfall, Conversion & Average Billing from team members.
Coordinating with merchandising team for gathering the stock requirement as per the store and customer.
Imparting training to the staff for grooming and mentoring them about the product knowledge.
Managing the inventory control and shrinkage for preventing the store loss.
Administering the customer calls along with resolving their queries.
Accounting, Costing and Auditing.
Handling daily expenses petty cash.
Gathering the daily update of sales, MTD (Month Till Date), Footfall, Conversion & Average Billing from team members.
Coordinating with merchandising team for gathering the stock requirement as per the store and customer.
Imparting training to the staff for grooming and mentoring them about the product knowledge.
Managing the inventory control and shrinkage for preventing the store loss.
Administering the customer calls along with resolving their queries.
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