مجموع سنوات الخبرة :1 years, 6 أشهر
Address: Technology Hub, SEZ Plot No. 3A, Sector 126 Noida - 201304, India., 201304 Noida (India) Website: https://www.hcltech.com/
• Analyzing and monitoring network performance via PRTG network monitoring tool, managing Service Now Ticketing tool for all Incident Tickets as per SLA.
• Installing the business oriented software and provide technical assistance on Intranet applications of the organization.
• Troubleshoot various Ofice 365 issues including connectivity and mobility.
• Administer and support Ofice 365 and MS Exchange policies.
• Provide assistance to customer in deploying & configuring microsoft products.
• Ofice O365 /Exchange Online- Administration, user management.
• Update Ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentation
• Coordinating with the on shore team to resolve the issues related to hardware and connectivity errors for the end users.
• Providing remote assistance to all the agents and employees working all across the US provinces as per the Service Now Ticket Incident management.
• Client name is- STATEFARM - Mutual insurance companies throughout the United States.
Website: https://www.e-pspl.com/
Worked as an intern for one month.
• IT workplace maintenance & support.
• Working on IT Help-Desk / IT Service Desk.
• End User Support.
