Ravi Asokan

• Greeted and registered 100+ patients/visits daily, directing inquiries to appropriate departments and staff
• Managed appointment scheduling, confirmations, rescheduling, and no-shows across Emergency and
Inpatient services
• Verified insurance eligibility and collected co-payments before consultation, entering details into HIMS
• Facilitated daily cash, credit card, and cheque collection with accurate end-of-shift reconciliation
• Maintained accurate, confidential patient records and filing systems in HIMS/EMR (iHIS, Meditech)
• Resolved patient and family complaints promptly, professionally, and with respect for privacy
• Guided patients through insurance claim forms and reimbursement procedures, improving collections
• Reduced ER patient wait times by 30% through systematic triage workflow redesign and queue
management
• Improved documentation efficiency by 40% by implementing digital filing and data entry systems
• Reduced average discharge turnaround time by approximately 25 minutes through bed allocation
optimization
• Reduced departmental operational costs by 15% through vendor renegotiation and supply optimization
• Tracked and reported KPIs (bed occupancy, ALOS, patient satisfaction, readmission rates) to hospital
leadership
• Ensured compliance with NABH accreditation guidelines and infection control protocols

• Supported HIMS inpatient module configuration, EMR onboarding, and staff training coordination
• Contributed to digital transformation initiatives including reporting dashboard development

• Conducted patient satisfaction surveys and analysed service quality metrics to recommend improvements
• Mapped patient journey workflows and identified bottlenecks in outpatient service delivery