Service Adviser
Dalma Motors (Al Saqer Group)
مجموع سنوات الخبرة :21 years, 3 أشهر
• Preparing daily Job cards, invoices, generating daily service reports.
• Handling customer’s queries and taking necessary steps to enhance client servicing.
• Handling cash, banking Deposit and petty-cash.
• Involves checking & Fault finding of the cars to prepare the job sheet when they are bought in car for checking and repaired.
• Involves interacting with the customers to get their repairing jobs done to the best of customer’s satisfaction.
• Maintain cordial relations with customers to sustain the profitability of the business.
• Maximizing customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services.
• Handling customer grievances and resolving their issues for customer retention.
• Providing friendly and excellent customer service on a daily basis follow-up & feedback of customer.
• Sending customers reply and quotation by email.
• Handling vehicle Insurance, submitting Invoices and payment collection.
• Visiting Schools for vehicle AMC (Annual Maintenance Contract).