senior customer representative
crisil india pvt ltd.
Total years of experience :7 years, 6 Months
Credit rating and information services India ltd. (Crisil) . (2010-till date)
• Receiving a list of prospectus customers and making calls to each customer regarding the purchase of credit cards of the Union bank
• Opening the calls with good greetings and confirming the permissions from customers to continue the conversations
• Probing the customers about their current banking needs and their frequency of visiting the bank premises
• Informing the customers about the advantages and ease of use of credit cards
• Conveying the customers about the financial and social background of the bank and its abilities to provide credits
• Taking follow ups with frequent callings for customers with busy work schedules
• Maintaining the sale sheets and reporting it to the supervisors at the end of each day
Costa Cruiselines (Italian Passenger ship)
F&B Executive. (October 2008-2010)
• To maintain the highest level of hygiene and cleanliness of the vessel as it is a contained environment.
• Make sure all the foods are kept at required temperature.
• Make sure that all the cooked food and raw food are stored separately and are handled properly.
• Maintain temperature log book of all the fridge and freezers up to date accommodation, catering along with other hotel services.
• Plan work schedules as per requirement.
• Meet as well as greet customers, address customer problems as well as troubleshoot.
. Dominos Pizza India Limited
(June 2007-July 2008)
"Sr Assistant Manager".
• Responsible for all the operations out in the store.
• Handling customer's calls and taking care of the performance of the tele executive.
• Managing the day to day requisition of the store and reports.
• To ensure the quality is maintained as per the company requirements and the customers.
• Identify training needs of staff now and in the future.
• To acquire the monthly sales target given by the organization.
Hotel Aurora Towers, Pune 1
(Jan 2004-Dec 2006)
Assistant Manager.
• Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management.
• Prepared household staff rot as and duties.
• Ensured that Excellence Hotels operates to the highest standards required by management.
• In liaison with Management, completed the induction of all the newly appointed household staff.
• Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. fire, safety precautions etc.
• Strong technical knowledge to keep customers details.
• Have good knowledge of English to communicate with customer.
• Able to work in any shift with co-workers.
Completed my STCW"95 courses from "Naval Maritime Academy" Colaba. This includes: PST (Personal survival technique) : PSSR (Personal safety and social responsibility) : FPFF (Fire prevention fire fighting) : PSF (Passenger ship familiarization) : EFA (Elementary first aid)
• Passed S.S.C in the year March 1996-97 from Maharashtra board. • Completed my Graduation in the year 2001-02 Mumbai University. Additional Qualification