Manager/Team Leader
Servcorp
Total years of experience :13 years, 9 Months
• Implementing and maintaining a 5-star customer service
• Managing, coaching, and leading the team
• Manage the flow of day-to-day operations
• Motivate and inspire team members
• Coach and help develop team members; help resolve dysfunctional behavior
• Ensures employees have appropriate training and other resources to
perform their jobs
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Increase revenue month on month and year on year
• Exceed the operating profit as projected by general manager for Saudi Arabia
• Achieve the net growth package target projected for my location
• Maintain floor occupancy levels above 85%
• Sell 1 in 2 virtual office opportunities and 1 of 6 serviced office opportunities
• Work with a team of 12 customer service specialists.
• Support the team in providing the best service for customers.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Data Entry.
• Dealing with passports.
• Managing a number of high profile and valuable contracts and accounts.
• Developing and maintaining an account base, and delivering budgeted revenues as well as exceeding set sales target.
• Developing and maintaining relationships with clients.
• Preparing quotations and following up on any quotes given.
• Identifying the customer’s needs.
• Ensure the timely and successful delivery of products.
2009-2012 Bachelor Degree of Science (B.S) in Management Information system Lebanese American University (LAU), Beirut, Lebanon