Outlet Manager
Movenpick Hotel
مجموع سنوات الخبرة :24 years, 4 أشهر
Carefully interviewed, selected, trained and supervised staff.
•Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
•Interacted positively with customers while promoting hotel facilities and services.
•Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
•Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
•Correctly calculated inventory and ordered appropriate supplies.
•Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
•Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
•Led and directed team members on effective methods, operations and procedures.
•Developed, implemented and managed business plans to promote profitable food and beverage sales.
•Maintained a safe working and guest environment to reduce the risk of injury and accidents.
•Conducted timely performance evaluations for all front of house staff.
•Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
•Skillfully interacted with external vendors to obtain the best quality in pricing and product.
•Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
•Created fun team building activities to engage staff in up-selling to meet revenue targets.
•Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
•Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Note that I was responsible about food and beverage department from 2016 till January 2017 as there was no food and beverage manager.
Flavours restaurant: all day dining- Agora restaurant : Turkish Fine dining - Blue restaurant: Sushi & Steak casual dining - Victoria tea lounge - Banquet and room service, with forty seven staff.
Responsible for assisting in managing the day to day operation of the restaurant and for putting together a team of great people who are committed to creating a welcoming environment for all customers.
Assisting with the day to day running of the restaurant.
Deputising in the absence of the Restaurant Manager.
Advising senior managers on staffing needs and personnel issues.
Cultivating a positive working environment for all staff to work in.
Keeping accurate statistical information and records.
Organize work schedules, shifts, also appointing contract staff when needed.
Work with the management and staff to ensure the proper quality of service to the guest.
Ensuring that all equipment is used correctly maintained and cleaned properly.
Responsible to liaise between operational departments to ensure that guest preferences are met and exceeded.
•Responsible for all activities relevant to the club lounge such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction.
•Maintaining a solid relationship with the F&B and kitchen team to ensure optimal guest experience.
•Promote Inter- hotel sales, in house facilities and food and beverage outlets.
•Develop positive and effective communication between Club team and all other departments.
•Assisting the Manager in the development of the club team and actively coach on hospitality skills.
•Ensure that the club area and equipments meet health and safety regulations at all time.
•Ensure that all executive floor guests are treated as top VIP’s at all time.
Hospitality management