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Rawan Alhyari, Customer Service

Rawan Alhyari

Customer Service·NOVA Company

Jordan

Bachelor's degree, Biotechnology and bioengineering

Work experience

Total years of experience: 4 years, 11 months

Customer Service

January 2025 - January 2026

NOVA Company

Amman, Jordan Hybrid

January 2025 - January 2026

• Respond to customer inquiries through social media platforms and communication channels.
• Provide accurate information and resolve customer issues in a timely manner.
• Maintain a professional and positive customer experience.

Company industry:
Administration Support Services

Data Entry & Customer Service

January 2024 - January 2025

Mnasati Company

Amman, Jordan Hybrid

January 2024 - January 2025

• Entered, translated, and managed data with high accuracy to enhance user experience.
• Communicated with clients via email and handled inquiries professionally.
• Ensured data confidentiality and organization.

Company industry:
Internet & E-commerce

Customer Service

January 2023 - January 2024

Crystel Company

Amman, Jordan Remote

January 2023 - January 2024

• Assisted customers by answering questions and resolving complaints.
• Maintained clear communication to ensure customer satisfaction.

Company industry:
Call Centers & Customer Care Outsourcing

Pharmacists Assistant

December 2022 - January 2023

MEISE

Amman, Jordan

December 2022 - January 2023

• Assisted pharmacists in preparing, organizing, and dispensing medications.
• Provided patients with guidance on medication usage and safety.
• Ensured compliance with pharmacy standards and procedures.

Company industry:
Other Healthcare Services

Freelancer

January 2022 - December 2022

Kader Company "Waiter, Promoter"

Amman, Jordan

January 2022 - December 2022

• Managed time effectively in fast-paced environments.
• Prepared orders and explained products or services to customers.
• Demonstrated strong interpersonal and teamwork skills.

Company industry:
Financial Services

Customer service

March 2021 - March 2022

Crystal

Amman, Jordan Remote

March 2021 - March 2022

Company industry:
IT Services

Education

Philadelphia University - Jordan

January 2028

January 2028

Bachelor's degree, Biotechnology and bioengineering

Jordan

PU

January 2028

January 2028

High school or equivalent, Genetic Engineering

Jordan

Alosra, Alkhyr & Alsalama Pharmacy

January 2023

January 2023

High school or equivalent, Pharmacy

Jordan

AUCT

January 2021

January 2021

Bachelor's degree, Pharmacy

Jordan

Skills

Problem Solving

Intermediate

Time management skills

Intermediate

Critical Thinking

Intermediate

Communications

Intermediate

Microsoft Office

Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Training
TOFEl
Oct 2018
first Aid
Aug 2024

Hobbies and interests

Writing