Area Manager
Alshaya Group
مجموع سنوات الخبرة :16 years, 8 أشهر
Report findings and action plan.
• Marketing and development of multi brands.
• Develop a clear understanding of SHOPPIE standards and Customer Service offering.
• Support the delivery of consistent customer service by raising awareness, driving and increasing
knowledge with operations.
• Create a two-way feedback loop with the brand teams to enhance business / SHOPPIE & VOC
performance.
• Develop marketing campaigns and implement
• Train and coach front-liners to optimize quality of service, business growth.
• Develop improvement plans with operations to achieve brand target.
• Follow up on action plans with brand management in order to improve service levels
• Adopt best practices from high performing brands and set Group Customer Service Standards for
continuous improvement.
• Develop and build strong, mutually beneficial relationships with internal customers for constant
communication and alignment of business objectives.
• Review information related to geographical zone, make recommendations, communicate and
facilitate solutions
• Communicate with Business Area Managers and Operations Managers through regular reports and
meetings
• Promote Alshaya’s Vision and Values by following strategy guidelines that create clear brand
messages across all marketing campaigns and make recommendations with regards to brand
development
• Update the Marketing & Communications Plan on an annual basis, including activities for the use
of social media, activities, advertising and other events
• Collaborate with agencies to design and deliver all Internal & External Communications.
• Track the whole process of campaign rollouts to ensure that projects are set and accomplished as
per plan
• Competitor analysis to ensure all marketing solutions / promotions fits with markets need
• Ensure that Management is fully informed at all times of objectives, progress, and future action
plans of the region.
• Manage a team including workload, motivation, training & appraisals
• Develop internal & external relationships to benefit department & company
• Develop efficient processes to meet company objectives
• Introduced and implemented six sigma concepts to the organization by maintaining and exceeding the standards of customer service excellence and analyzing and resolving complaints to ensure complete customer satisfaction.
• Increased sales growth of the organization by conducting wholesale plans and product penetration to the market.
• Built and maintained clients’ database in support of sales and marketing growth initiatives.
• Liaised with clients for new product launches, marketing promotions, and advertisement on selected media plans.
Introduced and implemented six sigma concepts to the organization by maintaining and exceeding
the standards of customer service excellence and analyzing and resolving complaints to ensure
complete customer satisfaction.
• Increased sales growth of the organization by conducting wholesale plans and product penetration
to the market.
• Built and maintained clients’ database in support of sales and marketing growth initiatives.
• Liaised with clients for new product launches, marketing promotions, and advertisement on
selected media plans.
Collectandanalyzedatatoevaluateexistingandpotentialclients, markets, products and business
opportunities
• Research and evaluate economic, competitor, market, industry and customer growth trends and
conditions.
• Collect and analyze data to evaluate monthly and annual sales goals, quotas and forecasts,
develop and maintain electronic systems to track and predict seasonal demand and customer
buying changes.
• Adjust product forecasts to accommodate promotional activities, consumption trends, advertising
campaigns andmarketing
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