Call Center Manager
Madi International
مجموع سنوات الخبرة :7 years, 3 أشهر
Madi International (Dubai, UAE)
Call Center Manager
Jan. 2007 - 2011
Hospitality Market Concept (HMC) (Dubai - UAE)
Telesales Manager
Sept. 2004 - Jan. 2007
Gefinor Rotana Hotel (Beirut - Lebanon)
House Keeping Supervisor
April 2003 - Jan. 2004
Duties & Responsibilities
✓ Handling sales team.
✓ Have a direct contact with the customers.
✓ Working closely with the team in order to achieve their targets.
✓ Putting a marketing plan in order to achieve the target and the goals of the sales department.
✓ Handling customer complains.
✓ Follow up with customers.
✓ Studying the market by preparing survey helping other departments to build their plans.
✓ Recruitment, motivation and training.
Self Description
✓ Highly motivated, with strong organizational skills to effectively prioritize tasks.
✓ Enthusiastic, resourceful and easy to learn.
✓ Easily adapt to new environment.
✓ Ability to handle a wide range of responsibilities
✓ Hard-working, goal oriented and team player.
BS in International Hospitality - C & E American University Beirut, Lebanon 2001 - 2004 BT Technical (Computer Programming) - C.I.T. Daoura Beirut, Lebanon