customer care officer
Mednet global healthcare
Total years of experience :7 years, 0 Months
Call center officer and chat Support, the contact center officer at Mednet, follow up with patients on their reservations and provide sufficient information that the patient asks for to help them understand their health insurance.
a Facebook Page Admin must balance creativity with analytical skills, strategic planning with day-to-day operations, and community engagement with technical know-how. This role is crucial for building and maintaining a brand’s presence on social media.
Monitor team activities, send daily and monthly reports containing supervisor team activities and reports containing most failed agents and top failed topics to improve agent skills, give sessions for most failed agents, Coaching fullfiment report on weekly besis .
Quality assurance specialist are responsible for monitoring, inspecting, and proposing measures to correct or improve a company calls and processes in order to meet established quality standards.
Documenting quality assurance activities and creating audit reports.
Making recommendations for improvement.
Identifying customer needs and resolving workflow issues.
Data analysis to improve agents skills.
Worked as call center Agent from April, 2018 to August, 2018 Accessing and handling customer calls to assist and satisfy customers, promoted to Backoffice Agent handling Customer calls to improve the customer satisfaction .
The tasks of an accessories branch manager include overseeing daily operations, managing sales targets and staff, maintaining excellent customer service, controlling inventory, implementing marketing strategies, managing finances, ensuring compliance, and contributing to business strategy. It's a multifaceted role that requires leadership and organizational skills to drive branch success.
Call center Agent, Accessing and handling customer calls to assist and satisfy customers.
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