Rawia Khatatneh

Head Teller at Bank of Jordan

• Albania
• December 2010 to June 2017

Receive and count working cash at beginning of shift
• Identify customers, validate and cash checks
• Accept cash and checks for deposit and check accuracy of
deposit slip
• Process cash withdrawals
• Perform specialized tasks such as preparing cashier's checks,
personal money orders, issuing traveler's checks and
exchanging foreign currency
• Perform services for customers such as ordering bank cards
and checks
• Receive and verify loan payments, mortgage payments and
utility bill payments
• Record all transactions promptly, accurately and in
compliance with bank procedures
• Balance currency, cash and checks in cash drawer at end of
each shift
• Answer inquiries regarding checking and savings accounts
and other bank related products
• Attempt to resolve issues and problems with customer's
accounts
• Initiate and open new accounts
• Explain, advise on and promote bank products and services
to customers
• Ensure compliance with all internal controls and established
policies and procedures