Rayan Alshammari

Performed installation and configuration of new computers
and printers for end users.
Upgraded 150+ devices from Windows 10 to Windows 11
and joined them to Microsoft Azure Active Directory.
Provided technical support by resolving service requests and
incidents through the Jira ticketing system, ensuring
compliance with SLA requirements.
Diagnosed and resolved issues related to hardware,
operating systems, network connectivity, printers, monitors,
and software applications.
Managed and maintained hardware inventory using the
BarCloud asset management system, including tracking IT
equipment and accessories.
Administered endpoint security agents to monitor and
control machine ports across all company devices.

Managed IT support tickets and resolved technical issues
promptly, both onsite and remotely using tools like
TeamViewer.
Set up new employee devices including OS, software, email,
and phone extension configurations.
Performed hardware and printer maintenance including
upgrades (SSDs/RAM), BIOS configuration, and driver
installations.
Managed user accounts and permissions within Active
Directory and ensured proper access setup.
Handled printer maintenance, including cartridge
replacement and driver installation/upgrades.
Troubleshot network outages and resolved email issues,
including storage limits, mailbox cleanup, and archiving.
Installed and maintained security and compliance tools
including ManageEngine (MDM), TrendMicro, ForcePoint
DLP, GV AgentClassifier, and other endpoint protection
systems.
Administered internal systems (CRM, Tamin, and Premia) by
managing user accounts and access rights.
Created new user accounts, deactivated accounts, and
performed password resets and account unlocks and
ensured proper access based on department roles.

Tasks
Administered domain accounts for users using Active
Directory, ensuring seamless access and security.
Performed hardware replacements, including RAM, hard
disks, and processors, enhancing system performance.
Demonstrated comprehensive knowledge ofvarious
desktop, laptop, printer, USB, and hard disk models and
specifications.
Skillfully crimped Ethernet cables and established reliable
connections to switches.
Possessed in-depth understanding of different network
cable types, including fiber optics and copper cables,
optimizing network infrastructure.

Tasks
Administered domain accounts for users using Active
Directory, ensuring seamless access and security.
Performed hardware replacements, including RAM, hard
disks, and processors, enhancing system performance.
Demonstrated comprehensive knowledge ofvarious
desktop, laptop, printer, USB, and hard disk models and
specifications.
Skillfully crimped Ethernet cables and established reliable
connections to switches.
Possessed in-depth understanding of different network
cable types, including fiber optics and copper cables,
optimizing network infrastructure.

Administered domain accounts for users using Active
Directory, ensuring seamless access and security.
Performed hardware replacements, including RAM, hard
disks, and processors, enhancing system performance.
Demonstrated comprehensive knowledge ofvarious
desktop, laptop, printer, USB, and hard disk models and
specifications.
Skillfully crimped Ethernet cables and established reliable
connections to switches.
Possessed in-depth understanding of different network
cable types, including fiber optics and copper cables,
optimizing network infrastructure.