Operations Specialist
National Bank of sudan
Total years of experience :7 years, 1 Months
I am working as operation supervisor for new branch During this title, I have succeeded in reaching the target clients and convincing them to deal with us by analyzing their needs that we can meet, also analyzing the business environment surrounding the branch location, and dividing the customers according to their requirements and services that provide such as accounts open, finance and documents collections so that we can add value to them and to the business.
•Monitoring, supervising and leading employees with manager and learning them work procedures and how to perform their jobs efficiently and effectively to ensure smooth workflow an d assist them when they need support to enhance team work concept.
•communicate customers requests to management after ensuring they comply with requirements and following up on them until they are implemented in the required and correct manner.
Managed Treasuryoperation’s, position, execution and issuance of Import &Export Form (IM&EX), documentary collection and all operation related transactions and increased their volume by 100% since joining the bank’s premises.
Supported the team members in documents preparation, understanding, learning of retail banking, operations and AML Procedure, central bank regulations and policies, credit facilities, trade finance and encourage the knowledge sharing concept.
Carried out various analyses on customers’ financial position, profiles, exposure with the bank and conduct periodical review on liabilities portfolio, setting new targets, identifying new tactics for attaining, onboarding and sustain relationships with customers.
Collectively participated in generation and growth of 120% growth in the branch liabilities compared to the preset measures and objectives.
Monitored performances of accounts within the portfolio to detect any signs of trouble, maintained credit quality of the designated portfolio by minimization of non-performing assets with the aim of minimizing defaults and provisions 100% at all times
Customers service officer and supervisor doing the following tasks: Open and manage different types of Accounts for customers and ensuring the (KYC)and documents are complete, Executing transfers internally between bank accounts or bank to bank transfers through RTGS and All others Customers Services, Electronic Clearing E-Clearing and Bank checks Deposit, sale more than 40 visa card in short time from issuance as new product
Liaised with riskdepartment, the committee and collaborated closely with trade finance, operations, FI and Treasury departments with close follow up to deliver outstanding customer service. reinforced relationships with clients fostering growth, full utilization of liabilities (Export/Import) and assets portfolio and exceeding targets.
Monitored the bank’s operations ensured full due diligence, KYC and FACTA requirements are in place 100%.
Prepared and delivered a detailed business plans, projected yearly budget and sales target collectively with the team and achieved the profitability, utilization, objectives more than 100%.
Recording daily transaction, follow up banks transactions and procedures, organizing all office requirements and tasks with manager and employees
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Issuing all invoices and ensure are correctly & received on time, and be delivered to collectors in order to submit the payment requisition on due date.
Courses: Management Accountant, Financial Accounting & Management, Corporate finance, Financial Management, Investment and portfolio Management, Financial institutions.