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Rayan Hadad, passenger service agent

Rayan Hadad

passenger service agent·Saudi Ground Services

Saudi Arabia

Higher diploma, tourism and hospitality

Work experience

Total years of experience: 3 years, 8 months

passenger service agent

November 2025 - May 2026

Saudi Ground Services

Jeddah, Saudi Arabia

November 2025 - May 2026

Responsible for basic coordination activities to ensure readiness of various facilities to receive and aid the smooth departure of the aircrafts in a timely manner includes preparation of load sheet and assist in providing direct services to the customers in a variety of airline functions, and completes various airline customer transactions, airport customer check-in counters, baggage service,
airport concourses, lounges, boarding gates, terminal
operations center and on-board aircraft.

Company industry:
Airlines

customer service agent

October 2023 - May 2025

M. H. Alshaya Company - Saudi Arabia

Jeddah, Saudi Arabia

October 2023 - May 2025

Delivered high-quality customer service in a fast-paced restaurant environment. Responsibilities included greeting guests, taking and delivering orders, ensuring customer satisfaction, handling payments, and maintaining cleanliness and hygiene standards. Skilled in multitasking, teamwork, and managing high-pressure situations with a positive and professional attitude. Experienced in upselling menu items and following health and safety regulations.

Company industry:
Retail & Wholesale

Mocco international company

May 2022 - October 2023

customer service agent

Jeddah, Saudi Arabia

May 2022 - October 2023

Delivered exceptional, attentive, and personalized customer service, consistently exceeding guest expectations and fostering a welcoming atmosphere.
Collaborated proactively with team members to ensure efficient workflow and maintain smooth service delivery during high-demand periods.

Company industry:
Food & Beverage Production

Education

Technical and Vocational Training Corporation

January 2021

January 2021

Higher diploma, tourism and hospitality

Saudi Arabia

Skills

Adaptability
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Adaptability
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teamwork
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teamwork
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Conflict Resolution
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Conflict Resolution
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Customer Care
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Customer Care
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Aviation Industry
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Aviation Industry
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Aviation Operations
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Aviation Operations
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Communications
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Communications
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Aviation Security
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Aviation Security
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Team Leadership
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Team Leadership
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Languages

English

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