customer relationship associate
Derby Group
Total des années d'expérience :6 years, 1 Mois
Conduct thorough market research to identify potential clients, market trends, and competitive landscape
Identify and qualify leads through various channels such as cold calling, email campaigns, networking events, and
online research.
Provide support to the sales team in managing client accounts, preparing sales materials, and coordinating sales
activities.
Stay updated on industry trends, market developments, and best practices in business development.
Develop a deep understanding of the car parts available, including specifications, compatibility, and pricing.
Process customer orders accurately and efficiently, ensuring timely delivery of car parts.
Provide technical assistance and guidance to customers regarding the selection, installation, and usage of car
parts.
Negotiate prices and terms with customers while adhering to company pricing policies and profitability targets.
Provide exceptional service to an upscale international clientele via telephone, email, and chat while maintaining a positive, empathetic, and professional attitude toward customers
Offer assistance and solutions that will result in increased customer satisfaction
Assist 40-50 customers a day and meet daily KPIs by maintaining a customer satisfaction score of 94% or above
Provide order and returns status to customers and explain policies and procedures
Booking and selling travel arrangements, accommodation and tours.
Providing advice and recommendations to clients on destinations, travel options, and trip planning.
Researching and keeping up-to-date with travel industry trends, including new destinations, travel products, and services.
Maintaining accurate records of bookings, payments, and client information.
Creating and promoting travel packages, promotions, and special offers.
Providing excellent customer service and building strong relationships with clients to encourage repeat business and referrals.
Served customers by selling Hotel rooms, Flight Tickets, and activities to meet customer needs.
Checking the availability of the units
Editing PNR on Amadues as per the availability and fair rules
Understanding their needs to provide a tailored offer & resolution
Excellent selling, negotiation, and communication skills
Ability to create and deliver presentations tailored to the audience's needs
Served for US POS & Europe POS.