ريان الطويل

Successfully managed strategic accounts across the MENA region, including Jahez Group (KSA, Bahrain, Kuwait), Liwa Enterprise, and
Anoosh, driving both operational excellence and commercial growth. Took ownership of complex account operations, handling 30+ vendors
under the Jahez account to ensure flawless order processing, fulfillment, and client satisfaction. Proactively coordinated and implemented new
feature requests, resolving challenges and delivering tangible improvements, demonstrating dedication, problem-solving, and hands-on
commitment to client success.
◦Managed 20+ enterprise (ENT) accounts, driving account growth, expansion, and retention across the Mena region.
◦Coordinated cross-functional efforts with operations, tech, and customer success teams to deliver tailored solutions and optimize client
efficiency.
◦Collaborated with the implementation team via Rocketlane to ensure seamless client onboarding and project delivery.
◦ Utilized HubSpot CRM for account tracking, performance reporting, and client communication management.
◦ Negotiated and finalized complex renewal agreements with high-value clients, implemented proactive client engagement and issue-resolution
plans, and boosted overall client satisfaction scores

Coordinating training and scheduling for sales staff.

Analyzing customer shopping data to optimize sales efforts and better identify
potential customers.

Tracking the quotas and goals of each member of the sales team.

Answering client questions regarding their account or sales products

Working with staff members from other departments to optimize sales

Closed multiple high-value deals across retail and logistics sectors, including Liwa Stores (managing brands such as GANT, Castore, The
Fashion Net Dwell, La Senza, Isla & Evie, and more).
◦ Spearheaded the acquisition and management of the Imagine account (Harry Potter Exhibition, Across all Europe), successfully
positioning POS solutions over competing platforms and ensuring seamless deployment across multiple high-traffic exhibition sites.
◦ Acquired The Giving Movement (TGM) as a pure outbound lead, managing the full sales cycle from prospecting to contract closure.
◦Worked closely with C-level stakeholders to identify pain points, design tailored supply chain solutions, and ensure smooth onboarding.
◦Contributed to regional growth by penetrating new markets and building a strong B2B sales pipeline.
◦Managed the full sales cycle using Freshsales CRM, from prospecting to closing and reporting.
◦Leveraged LinkedIn Sales Navigator, Lusha, and Apollo for lead generation, prospect qualification, and market targeting.
◦ Participated in LEAP KSA 2024, one of the region’s largest technology exhibitions, driving targeted sales initiatives and generating
high-value leads.

Support efficient international express pick-up and delivery Operations. Respond to Customer needs including dispatching of pick-up. Turing inquiry calls and face to face interactions into immediate business. Identify problems and resolve through available information & technology or transfer to source. Respond to Customer correspondence/complaints in a timely manner. Following Outbound and Inbound shipments. Performs Manager assist role in the absence of a manager. Contribute to the implementation of department policies and procedures and achieve department targets.

Maintaining computer and manual filing systems. Carrying administrative duties such as filing, typing, copying, binding, scanning etc. Typing of letters, faxes, memos, emails, etc... Follows-up on meetings, Telephone Calls, and arrangement of appointments. Responsible for daily posts and for transferring them to the departments related. Coordinate with the HR department. Customer service duties. Tracking, follow-up, clearing and coordinating aspects of departments.

Preparing new employee papers for insurance and NSSF. Assist the Admin/HR department with all required tasks. Assist in checking attendance sheet . Prepare Welcome pack for the new international staff . Send and receive mails, Assist in interviewing selected candidate. Communicate with logistic to provide necessary requirements . Calculate Overtime for drivers.