customer service representative
Servcorp
مجموع سنوات الخبرة :13 years, 3 أشهر
• Reception Coverage
• Test phone demonstrations.
• Welcoming visitors
• Prepare a personalized profile.
• Assist clients with team services
• Selling services to reach target
• Assist clients registered in QFC to initiate residency permit and business visa
• Organize events on specific occasions for clients
• Organize business meetings, lunch or dinner with all bookings
• Petty cash and credit card payments assistance
• Research funds investment assets in the MENA Region (Qatar, Oman, Kuwait, Lebanon, Saudi Arabia,
Tunisia, Egypt, UAE and International)
• Collect all relevant documentation and information to house in respective products
• Lipper Funds Awards
• European MIFID II funds’ data coverage
• Data Entry/Monitoring on Lipper
• Customer Requests
Duties and responsibilities:
• Research funds investment assets in the MENA Region (Qatar, Oman, Kuwait, Lebanon, Saudi Arabia,
Tunisia, Egypt, UAE and International)
• Collect all relevant documentation and information to house in respective products
• Lipper Funds Awards
• European MIFID II funds’ data coverage
• Data Entry/Monitoring on Lipper
• Customer Requests
Duties and responsibilities:
• Research different investment assets and related data (Funds, IPOs, Private Equity, Bonds, Sukuk,
Mergers and Acquisitions) in the MENA Region
• Research funds investment assets in the MENA Region (Qatar, Oman, Kuwait, Lebanon, Saudi Arabia,
Tunisia, Egypt, UAE and International)
• Collect all relevant documentation and information to house in respective products
• Data Entry/Monitoring on Lipper
• Customer Requests
• Assist analysts with special assignments
• Preparing and delivering Zawya Funds Monitor Products:
▪ Monthly Insight - Newsletter
▪ Quarterly Bulletin
▪ Zawya Funds Rankings/Lipper Funds Awards
▪ Zawya-Thomson Reuters MENA Funds Award Event and panels preparations
▪ Building a C-level professional communication network
▪ Public Relations with Fund Managers, Heads of Asset Management and Heads of Marketing
• Writing financial articles and exclusive stories for Zawya
• Building a C-level professional communication network
• Assisted in sales process and ensured payments were made through POS machine
5.
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Duties and responsibilities:
• Research different investment assets and related data (Funds, IPOs, Private Equity, Bonds, Sukuk,
Mergers and Acquisitions) in the MENA Region
• Data Entry/Monitoring
• Customer Requests: Attend customer requests
• Assist analysts with special assignments
• Assisted in sales process and ensured payments were made in cash or through POS machine
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