IT Technical Lead
Liwa International School
Total years of experience :10 years, 6 Months
Serves a lead role for IT Technical Support Department.
• Responsible for planning, coordinating, directing and designing school IT related activities
• Negotiate and administer vendor, outsourcer and consultant contracts and service agreements
• Managed & maintained LIS & LISG school server rooms, MDF & IDF
• Network installation, maintenance of both school Servers and other IT Infrastructure ensuring all
systems are working to maximum performance and availability for users.
• Task delegation to IT Tech team according to task assignments/projects.
• Administer Google Suites creating staff & students’ email, Groups, classrooms.
• Administering Microsoft 2008 / 2012 R2 Servers, Active Directory, DNS, Group Policy, NPS.
• Administering Cisco Core Switches 6509 & 4510, Managed Edge Switches 3650 & SG300
• Administering Network Firewalls Fortinet 300D & Sophos 4500 & 4300 Firewalls.
• Protect Students from Web Surfing, Web filtering, and restrict sites not related to student studies.
• Administering ESET Anti-Virus, Endpoint Protection, Spam Protection
• Administering Ruckus Wireless Controller, R610, R510 Wireless Access Point.
• Administering AVAYA IP500v2, IP Phone 1608
• Administering Physical & Virtual Servers Dell PowerEdge r720, Dell PowerEdge r510, IBM
System x3650 M4, HP Proliant DL580 Server
• Administering VMWare Esxi & VSphere 6.0 Server Management
• Continuous improvement of Schools Network and Server Infrastructure including server, and
security administration a Microsoft Windows/Cisco & Firewall. UPS Back up.
• IT Incident Management & Request Management using Mange Engine ticketing tool.
Administering Microsoft Exchange office 365 & exchange 2010. Administering Active Directory users & computers Administering Blackberry Enterprise Server 5.0 & 10 LANDesk & Palo Alto /Global Protect Remote Support (VPN Support) Supporting video conferencing of lectures around the globe. Provide 2nd level support in terms of hardware and software (Operating system, MS office suits, network issues, Avaya Desk Phone.) Escalated & identified by the Service Desk Team.Maintain, Prevent & recover user data loss with CommVault Backup system Managed & Administer Incident & Request thru l LANDesk & Manage Engine Provide SOPs as guidelines on IT Assets Management, IT Process life cycle Provisioning enterprise Blackberries, Laptops, Desktops windows & mac OS. IT technical support & maintain system network high availability. Administer End Users provide data network access into their respective dept. Provision a workstation. Allocate & securing data access rights permission. Support ORACLE ERP System end user access ensuring the module access.Administer & Manage Antivirus solution using McAfee / Avast Antivirus Administer and manage WAP Wireless Access Point into LAN & WAN networks. Administer & manage CISCO Switches and Routers (Catalyst 3560 & 2960, 3800) Managed & maintained structured cabling from workstation to IDFs. Maintain the assets register ensuring up to date with the assets tags
* Support Managed & maintained Tier 2 Data Center & IDFs
* IT technical support & maintain system network high availability.
* Administer End Users provide data network access into their respective dept.
* Setting up a workstation. Allocate data access configure permission.
* ORACLE ERP System provide application access into respective users.
* Administer Fixed Assets Tracking System managed reliable data.
Handles technical troubleshooting within an enterprise environment, including
system crashes, slow‐downs and data recoveries.
* Monitors daily and weekly back up of data especially drawings intended for
clients.
Bachelor of Science in Information Technology