Saes Coordinator
Nestlé Waters - United Arab Emirates
Total years of experience :7 years, 7 Months
• Providing administrative support to the sales team.
• Preparing and distributing sales materials.
• Answering customer inquiries and providing customer service.
• Managing customer accounts, including invoicing and payment processing.
• Assisting with the development of sales strategies and plans.
• Generating reports on sales performance and other metrics.
• Coordinating with other departments to ensure efficient operations.
• Handling both inbound and outbound calls with clients to make sure everyone quickly gets the help they need.
• Finding out and resolving customers’ needs, complaints or other issues relating to their orders or services.
• Recognizing call center metrics and working to meet or exceed them while delivering consistently superior customer service. Selling or recommending goods or services that might better meet the needs of the customer.
• Maintaining or going beyond the monthly target sales from outbound calls.
• Tracking customers’ orders from ecommerce.
• Taking care and verifying the daily new accounts for the new customers.
• Maintain the accounts for the existing customer that changing of address to make sure their weekly delivery be done on time.
• Coordinating and supporting global purchasing between intercompany and
stakeholders.
• Updating and maintaining database on purchases, materials, suppliers and
stakeholders.
• Receiving and maintaining records and copies for sales orders.
• Preparing and distributing shipments paperwork and required to production facility and
freight forward.
• Responsible for overall purchasing activities for site operation in cost effective and
timely manner responsible for the entire purchasing cycle from outsourcing, RFQ, PO,
expenditure, receiving and closure.
• Building and organizing a sales action plan in the organization.
• Suggesting solutions that answer clients’ needs and wants.
• Ensuring the ordered products are delivered in a timely manner.
• Resolving customers’ complaints in an effective and respectful way.
• Gathering, reporting and communicating customers’ feedback on services and product
delivery.
• Researching and sourcing new potential clients.
• Creating reports for upper management.
• Handling the products ordering and display, introducing promotions
and opportunities to customers.
• Overseeing the daily operations of the stockroom, inventory control,
and ensuring timely replacements of products on the sales floor.
• Increasing in store sales to achieve both (personal and section
targets) daily, monthly, quarterly, annually