رضاء سيد محمد تقي

Working as QHSE & Operation Manager with Operation Resources Group (ORMO); a Cleaning & Support Services Company, responsible for providing quality services & ensuring client satisfaction.

My Responsibilities include:

1) Reporting to Director Operations the outcome of business operation during periodic management review meetings.
2) Ensuring staff are working in a Safe & Healthy Environment and Observe relevant HSE Instructions & Guidelines.
3) Generating sales in accordance with the prepared budget.
4) Introduce & Ensure ISO standards are Followed.
5) Maintain, Analyze Quality Score Board Records.
6) Conduct scheduled & Un-Scheduled HSE Inspections to Project Locations to obtain Client Feedback & Ensure HSE Compliance.
7) Formulate, Implement & Conduct training Sessions for Staff on topics related to ISO & HSE.
8) Conduct Risk Assessments for new & Running Projects.
9) Devise a system of Controlled Documents & Conducting Periodical Internal Audits to ensure compliance.
10) Controlling & minimizing expenses that affect the company’s profitability.
11) Meeting & Exceeding client’s needs and expectations by providing organized & systematic services.
12) Directing, checking & counter checking accuracy of reported sales, billings, collections, accounts receivables etc. in collaboration with the Finance Department.
13) Monitoring, following up personnel recruitment, training, posting and promotions in accordance with the company policies in collaboration with the Group Personnel Manager.
14) Continual monitoring & follow-up for prospective clients and services offered; based on the prospects needs, wants and suggestions.
15) Maintaining an effective & efficient employee and client relation.
16) Identifying prospect of potential organic growth for current customers.

I was working as HSE Manager.

My Responsibilities included:

1) Reporting to QHSE Director
2) Attend daily briefings with various departments to discuss Quality & Safety Issues.
3) Maintain, Analyze Quality Score Board Records.
4) Maintain and comply with the company’s ISO Certifications.
5)Facilitating External Auditors to achieve ISO Certifications (ISO 9001:2015;ISO 14001:2015 & ISO 45001:2018) for the company.
6) Checking the quality of services being performed by operations teams of each business unit at client locations.
7) Performing scheduled & random inspections at projects to ensure compliance with Company Standard Procedures.
8) Identifying training requirements of staff deployed at sites.
9) Coordinate with various departments for collecting & analyzing Customer complaints and devise corrective actions to avoid recurrence.
10) Coordinate with departments for collecting & analyzing Accident & incident reports and devise corrective actions to avoid recurrence.
11) Conduct schedules & surprise visits to various projects, collect & analyze findings.
12) Conduct risk assessments for new & running projects.
13) Conduct Training sessions & On site tool box talks for new & old staff.
14) Implementing & Monitoring ISG Administrative policies & procedures.
15) Preparing document control manuals based ISO standards on and ensuring effective implementation.
16) Introduce Cost Reduction measures i.e. Water Conservation, Electricity Conservation, Reducing Paper based records by shifting to Electronic databases, etc.

I was appointed a Operations Manager, responsible for of all the operations of the branch.

Responsibilities included complying with banking laws, rules & regulation of State Bank of Pakistan; maintaining accounts of branch; controlling branch expenses & increasing profitability; record maintaining; customer relations; supervising import & export transactions among other things.