system administrator
Taajeer Finance
Total des années d'expérience :4 years, 0 Mois
Perform system customization and configuration to be work as needed to support new and existing functionality by designing and working on tickets that are assigned through IT service desk plus to meet business requirements.
•Being the primary point of contact for information technology requests and inquiries related to Siebel, oracle.
•Access Management, Setting up new users' accounts and profiles and dealing with password issues, Siebel, Oracle, Outlook.
•Enhance IT Governance practices, and capture, estimate, and prioritize initiatives, Look for opportunities for automation in computer software processes.
•Ensure the protection of company assets and information by using McAfee to block hashes values and control the USB access.
User Access Management.
•Process SAP access form: add, update, and delete assigned roles.
•Ability to analyze incoming Incidents, Service Requests, and Change requests and assign them to the appropriate consultant.
•Being first line answering User query/issue handling. Ensuring user queries or issues are captured, validated, for further processing.
•Resolve user's issuesthrough remote access desktop.
•Engaged with several project and enhancement with the IT Security.
•Concentrate on digital transformation related to the SAP authorization.
Evaluating system performance and design, as well as its effect on data quality.
•Running data queries to identify coding issues and data exceptions, as well as cleaning data.
•Gathering data from data sources to identify and interpret trends.
•Reporting data analysis findings to management to inform business decisions and prioritize information system needs.
•Adhering to best practices in data analysis and collection.
•Keeping abreast of developments and trends in data quality analysis.
•Write and design User guidelinesfor the CAFM system.
•Design Workflow and the scope of work.
Engage with various projects with the IT operation server team.
•Prepare workstations for the employees.
•Worked on the daily activities concerning Storage and Backup systems.
•Prepared User Guidelines for YASREF employees. SUMMER TRAINING, COMPUTER PROGRAMMER -2019
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