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Razan Jan, Survey Management & Market Research Senior Specialist

Razan Jan

Survey Management & Market Research Senior Specialist ·Tawuniya

Saudi Arabia

Bachelor's degree, Botany / Microbiology

Work experience

Total years of experience: 10 years, 10 months

Survey Management & Market Research Senior Specialist

August 2025 - Present

Tawuniya

Riyadh, Saudi Arabia

August 2025 - Present

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Customer experience insights and analytics specialist

January 2021 - August 2025

Tawuniya

Riyadh, Saudi Arabia

January 2021 - August 2025

Company industry:
Insurance & TPA
Job role:
Marketing and PR

Field Sales Supervisor

December 2020 - January 2022

Mars

Riyadh, Saudi Arabia

December 2020 - January 2022

Filed Sales Supervisor
Operations
Handling key accounts
Execution
Performance
Planing

Company industry:
FMCG
Job role:
Sales

Key account supervisor

August 2017 - February 2020

Pepsico

Riyadh, Saudi Arabia

August 2017 - February 2020

Handling accounts
Tracking sales
Lock deals
Promotions
Contracts negotiations
improve service level
conduct business reviews

Company industry:
FMCG
Job role:
Sales

HORECA Sales Supervisor

July 2017 - August 2017

Pepsico

Riyadh, Saudi Arabia

July 2017 - August 2017

lead and support in activating 44 new customers ( Vendings, Hotels, Salons and Food Trucks )
support growth of the tell - sell by providing them with the new customers

Company industry:
FMCG
Job role:
Sales

Sales Analyst

September 2014 - March 2017

Pepsico

Riyadh, Saudi Arabia

September 2014 - March 2017

Prepare Monthly scorecard for NC & Convenience
Handling NC contracts
Credit limit review
Opening new accounts in the system
Manage listing of new innovations in Convenience
I know how to use Oracle system
Excel
PowerPoint

Company industry:
FMCG
Job role:
Sales

Education

King Saud University

February 2011

February 2011

Bachelor's degree, Botany / Microbiology

Saudi Arabia

GPA (point): 2.59 out of 5

GPA (point): 2.59 out of 5

❖ University: King Saud University ❖ Specialization: Botany / Microbiology

Skills

Business

Expert

Healthcare

Expert

Commerce

Expert

Marketing

Expert

Sales

Expert

Communications

Intermediate

Digital Marketing

Intermediate

Customer Service

Expert

Powerpoint

Expert

Excel

Expert

Medallia

Expert

Business

Expert

Healthcare

Expert

Commerce

Expert

Marketing

Expert

Sales

Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
CX Practitioner (CCX)
Jan 2024
Market Research Fundamentals
Jul 2025
Digital Marketing - Monsha'at Academy
Apr 2020
Infection Control
Apr 2020
Digital Marketing Nano Degree - Misk / Udacity
Aug 2019