Razia Yusuf

Senior Administrator

Mind Institute (sister company of Little Academy Nursery)

البلد: قطر - الدوحة
التعليم: دبلوم, Certification in Airport Operations
الخبرات: 11 years, 10 أشهر

الخبرة العملية

مجموع سنوات الخبرة :11 years, 10 أشهر

Senior Administrator في Mind Institute (sister company of Little Academy Nursery)

قطر - الدوحة
أشغل هذه الوظيفة منذ أغسطس 2017

 Report to the center manager direct on day to day basis
 Provide Administrative Office and Customer support services in order to ensure efficiency and effectiveness within the Mind Institute
 Greet, assist or answer the telephone providing the correct information in a professional manner
 Handling payment from clients and non-clients
 Work hand in hand with accounts department regarding payments
 Reports to the Manager/Director and is responsible for providing secretarial, clerical and administrative duties on a daily basis.
 Submit timely reports to Managers/Directors/Ministry
 Managing Agendas for Manager
 Preparing schedules and doing the diary for sessions and the early intervention programs.
 My work is under minimum supervision and I work independently.
 Arrange for special events that the center holds for their clients and non-clients such as autism conference.

Administrator في Little Academy Nursery

قطر - الدوحة
أغسطس 2016 إلى أغسطس 2017

 Reduced parent’s inquiries by at least 70% by communicating with them on a regular basis via emails
 Reduced parent’s concerns by 100% by constant communication with them and management.
 Provide Administrative Office and Customer support services in order to ensure efficiency and effectiveness within the Little Academy Nursery
 Greet, assist or answer the telephone providing the correct information in a professional manner
 Prepare & Update Weekly sheets
 Prepare Monthly Student Attendance lists
 Work hand in hand with accounts department regarding payments
 Reports to the Manager/Director and is responsible for providing secretarial, clerical and administrative duties on a daily basis.
 Responsible for the customer interface of Little Academy Nursery
 Process tuition fee payments on a monthly/termly basis
 Submit timely reports to Managers/Directors/Ministry
 Managing Agendas for Manager
 Manage agendas/travel arrangements/appointments for Manager
 Create and update records and databases with student information, financial and other data
 Manage phone calls and correspondence(emails)
 Conduct Fire Drill every month
 Ordering and maintaining stationery and Nursery supplies
 Arranging In house and external events for the Nursery
 Organizing and storing paperwork, documents and computer-based information;
 Managing Reception Area and attending to visitors

Complex Leader – Cabin Crew في Fly Scoot

سنغافورة
نوفمبر 2011 إلى يوليو 2013

• In charge of Economy cabin
• Supervise crew food & beverage sales
• Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board.
• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.
• Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board).
• Welcoming passengers on board and directing them to their seats.
• Making announcements on behalf of the pilot and answering passenger questions during the flight.
• Checking all passenger seat belts and galleys are secured prior to take-off.
• giving first aid to passengers where necessary
• Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.
• Completing paperwork, including writing a flight report