Razik Abbas

- Lead and manage end-to-end B2C sales cycle for health and wellness memberships, consistently achieving 100%+
of monthly revenue targets across assigned territory.
- Develop and execute data-driven sales strategies to acquire, retain, and upsell customers, contributing to a
measurable increase in monthly recurring revenue (MRR).
- Conduct structured discovery calls and consultative sales presentations, achieving a conversion rate
significantly above team average.
- Manage and grow a pipeline of 200+ active leads using CRM tools; optimized follow-up cadence to reduce
average deal closure time by approximately 20%.
- Collaborate cross-functionally with marketing, operations, and customer success teams to improve lead quality,
onboarding experience, and client retention.
- Mentor and support junior sales associates on best practices for outreach, objection handling, and closing
techniques.

- Drove property service subscriptions and premium plan upsells to residential and commercial clients across
the Bengaluru market.
- Generated qualified leads through inbound and outbound channels, maintaining a consistent top-quartile
conversion rate within the sales team.
- Executed product demonstrations and solution pitches via video and phone calls, translating customer needs
into appropriate service packages.
- Maintained accurate sales records and activity logs in CRM, enabling data-backed forecasting and pipeline reviews
with management.
- Contributed to a 15%+ uplift in regional revenue through targeted campaigns and referral-based lead
generation initiatives.

- Managed high-priority customer escalations for one of Indias largest conglomerates, ensuring swift resolution
with a focus on customer satisfaction and retention.
- Acted as a subject-matter expert and escalation point, resolving complex cases that frontline teams were
unable to close, achieving 95%+ resolution rate.
- Identified recurring issue patterns and provided structured feedback to product and operations teams, driving
process improvements that reduced escalation volumes.
- Consistently maintained SLA compliance and high CSAT scores across a large portfolio of enterprise and
consumer accounts.

- Delivered prompt, high-quality support to driver-partners and riders, maintaining strong satisfaction scores in a
fast-paced, metrics-driven environment.
- Handled inbound queries, complaints, and account issues with a focus on first-contact resolution and positive
customer experience.