Senior collection officer
AMLAK FINANCE
Total des années d'expérience :17 years, 5 Mois
Senior Collection officerJob responsibilities:Debt Liquidation calling: (Chasing outstanding debts from customers and meeting collection targets in order to maintain positive cash flow and reduce delinquency rate)Calling & Follow up• Establish direct contact with delinquent customer, and follow up with customer obligations.• Identify the reason of payments delay and finding the solutions.• Building in the customer's mind company payment priority.• Skip tracing customers through social websites & resources• Communicate courteously with customers and build positive relationships, investigate, respond to and progress issues and queries to a successful conclusion at the earliest time.Ensure optimal solutions are offered to regularize the accounts: ➢ Restructuring➢ Out of court Settlements• Identify slow moving accounts noting key details so that delinquent debts are escalated for case management.Update of action• Update follow up action, new contacts and address.• Provide upward feedback and highlight challenges and issues faced by customer to management for remedial action.• Minimize customer ricochets. Ensure service levels to customers are not compromised under any circumstances.• Identify slow moving accounts noting key details so that delinquent debts are escalated for case management• Negotiating methods of payments, rearranging prompt payments.• Collecting overdue amounts.Sending official correspondences• Preparing and sending follow up letters and reminders.• Preparing and sending inquiry letters to officials.Feed Back & actions• Timely reporting of MIS as requested by
Job responsibilities: • To ensure customer satisfaction • Receiving and counter act to all monitory transaction from customer • Price tagging and displaying of new stocks • Attending all telephone calls • Answer customer inquiries • Daily cash count
Giving customer information and direction • Handling the kids playroom • Can handle the operator switchboard • Taking customer counts • Keeping customer bags and trolleys in the storage place 6 months in sales Job responsibilities:
• Merchandising my area and keeping it in order • Ordering stocks • Following up with the customer • Helping the customers with any problems they have with a particular product
courses: General certificate of education, O-level examination (university of London) Completed IGCSE courses in: • English • Mathematics • Arabic • Business studies • Accounting • Computer studies • Natural economy QUALIFICATION IN COMPUTERS Diploma, systems •At emirates educational institution – Dubai (