Branch Manager
Hdfc Bank
Total years of experience :15 years, 5 Months
Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality
service and Customer Relationship Management, Operation and risk.
Own all branch-banking objectives and overall branch supervision, Ensure achievement of overall Branch
Targets by generating business and cross sales
Key Customer Relationship Management & supervision of all High Net Worth customer programs
Ensure all components of the branch sales model function as per design
Complaints Handling
Review Branch Operations reports
Managing teller operations and vault
Branch Merchandising & co-ordination with Marketing at product level
Review vault register and Key Registers
Review Suspense & Dummy accounts
Ensure compliance with Banking rules, Regulations & Procedures
Periodic review of progress vs. objectivesEnsure clarity of Business objectives among staff
Adherence of sales process & Operational Checklist.
Polygon Technologies Senior Manager - HR Internal Controls Jul 2022 - Oct 2022
Process audit
Expenses Control
Invoice Audit
Recruitment Control
Acquisition of salary accounts and Cross sell of Third Part products in the
portfolio
• Maintaining relationships with the department heads / contact people at a
corporate level Ensuring salary credits in all salary accounts sourced
• Label code creation for new corporate companies
• Adequate fund maintenance in label created corporate companies
• Knowledge of corporate Markets and Industries in the area of location
• Good communication skill and having capacity to discuss with senior
officials
• Keeping an eye on Competitors updated information Ability to work for
multiple products
• Having good contacts locally to ensure adequate sourcing of proposals
• Planned for branch business growth as per organizations objective.
• Implement the plan through the Branch team in order to achieve the top line
goals.
• Ensured efficient daily branch operation, including lending, product sales and
customer service in accordance with the banks objectives
• Conceptualizing strategies related to bank operations for the branch's huge success
• Effectively planning & directing banking operations through bank managerial duties
• Liaising with customers and other financial institutions
• Attracting customers through promoting products and services
• Mentoring banking staff in daily operations and tasks
• Tracking service and sales EPS points for all employees in branch
• Monitoring lead generation by employees across liability, asset and fee products
• Identifying and facilitating training need of the team (functional/soft skills - basis EPS, sales,
service, & BSC numbers)
• Managing customer engagement program (MILAP)
• Constantly engaging with employees on up-gradation or channel migration for B4 customers
• Revenue Generation
• Credit analysis and loans recommendation
• Assessed eligibility of an individual and firms for both priority and non-priority sector loans
• Focused on customers requiring home loans
• Leverages knowledge of real estate sector loans, home loans, and eligibility criteria’s
• Supervised a team of 3 bankers to execute sales, operations and credit activities; established and
achieved sales goals through effective sales management techniques
• Focused on achieving customer acquisition, retention and cross sales
• Trained, and mentored staff on client profiling and closed the deals
• Enhanced awareness of the branch and the brand
• Implemented consultative sales approach to define customer goals and developed solutions that
cultivated strong relationships with customers
• Consistently generated new business and exceeded branch goals
• Analysed and documented existing business processes and performed audit of business processes •
Implemented best practice activities to drive overall efficiency and business process alignment
throughout the company
• Carried out process improvement activities to shorter month and year end reporting cycle as well
as automation of existing manual processes
• Elicited requirements using interviews, document analysis, requirements workshops, surveys,
site visits, business process descriptions, use cases, scenarios, business analysis, task, and
workflow analysis
• Reviewed requisitions and specifications and acquired competitive quotations from vendors
•. Prepared and placed purchase orders, efficiently managed the purchase documentation
• Adhered to purchasing policies of Quality Management System of BSEN ISO 9001-2008 standards
• Received approval for major purchases ( AED 100, 000) in conjunction with the department
administrator
• Checked prices and approved invoices on purchase orders; scheduled delivery dates and followed
up on delayed deliveries
)
• Headed entire operations including clearing management, cash management, cash remittance,
and data transfers
• Gained exposure on NON MICR clearing and electronic clearing system
• Handled cash management systems (CMS), central trade and finance system (CTFS), corporate
financial accounting package (COFA)
• Increased business through networking and building new client relationship
• Managed vault, safe-deposit, ATM and night-drop activities, and processed monetary
transactions
• Performed suspension and regularization of outward, inward clearing zone in compliance with NI
act (NON MICR)
Master of Business Administration (Marketing)
Bachelor in Computer Applications