Divisional Manager - Charters
Air Charter International
Total years of experience :15 years, 6 Months
• Proactively identify and secure new charter clients
• Maintaining and developing relationships with both clients and operators to maximize business opportunities
• Responsible for the day-to-day trading of the Charter Sales Division, future departmental growth, teamwork and business development
• Provide close management, through guiding and coaching for the individual team members to achieve the sales target
• Drive client onboarding process and liaising with support teams such as legal, compliance and operations.
• Managing a multi-million dollars portfolio and attending conferences and Air Shows
• Monitor the turnaround of new and existing clients, enquiries, and ensure compliance with all company procedures as set down in the divisional procedures for inquiry handling and account management
Key Projects and Achievements:
• Optimization of digital lead generation process working closely with the marketing department.
• Successfully setup the sales teams in Kosovo and India handling talent acquisition and training.
• Successfully developed and implemented the Charters CRM platform
- Responsible to manage and improve the current portfolio
- Traveling to develop new business relationships
- Negotiating with clients and operators to meet the expectations
- Preparing presentations and reports
• Direct selling of Citibank personal loans and credit cards
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails
• Acting as a contact between a company and its existing and potential customers
• Representing the company for negotiations for bulk deal with corporate companies as potential customers
• Coordinate with other departments / functions in respect of clients or deals
• Direct selling of Citibank Gold accounts, personal loans and credit cards
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails
• Cold calling to arrange meetings with potential customers to prospect for new business
• Representing the company at trade exhibitions and acquisition events
• Acting as a contact between a company and its existing and potential customers
• Negotiating the terms of an agreement and closing sales
• Negotiating on product pricing and specifications with potential customers
• Coordinate with other operations, credit risk and analysis in respect of client products and enrollment process.
• Direct selling of Citibank Loans products
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails
• Cold calling to arrange meetings with potential customers to prospect for new business
• Representing the company at trade exhibitions and acquisition events
• Coordinate with other departments / functions in respect of clients or deals
• Maintaining and increasing sales of the company's services
• Analysis of customer research, current market conditions and competitor information
• Increasing business opportunities through various routes to market
• Establishing, maintaining and expanding the company customer base
• Compiling and analysing sales figures
• Collecting customer feedback and market research
• Maintaining and increasing sales
• Focusing on achieving sales target and oriented towards customer experience excellence
• Managing and training sales executives in the store