Razya Ahmed, Visa Application Processing Officer and PR incharge

Razya Ahmed

Visa Application Processing Officer and PR incharge

CAPAGO MENA

Location
Kuwait - Al Kuwait
Education
Diploma, Business Administration / Marketing
Experience
22 years, 0 months

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Work Experience

Total years of experience :22 years, 0 months

Visa Application Processing Officer and PR incharge at CAPAGO MENA
  • Kuwait - Al Kuwait
  • My current job since August 2012

• To assess and resolve visa applications and analyze information and reach a decision quickly and accounted to justify the decision both orally and in writing.
• Ensuring all correspondence are considered and reports or replies prepared within targets, in clear and concise language.
• Deal professionally with all callers, whether on telephone or in person, to the Visa Section, ensuring that people are treated fairly and responding sensitively to differences.
• Liaise with the Visa Application Centre and Visa section of the French Embassy etc
• Line management of support staff
• Incharge of Public Relations
• Executive Secretarial work which involves general secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.

Account Executive and Assistant to the Partner Manager and Marketing Manager at AIMIA - Carlson Marketing
  • Kuwait - Al Kuwait
  • April 2010 to August 2012

• Negotiating special deals, services, benefits & discounts within Kuwait Market for all MasterCard Holders (Debit & Credit) in UAE, KSA & Kuwait
• Managing Contracts and activities execution.
• Executive Secretarial work which involves general secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
WATANIYA REWARDS PROGRAM
• Negotiating Partnership deals behalf of Wataniya Telecom.(promotion Partnerships, redemption and earning partnership)
• Enhancing & maintaining the relationship with Ongoing Partners
•Create & execute promotions with ad-hoc & ongoing partners targeting a certain audience to increase the enrollment figures within Wataniya Rewards Program.
• Assisting in setting up strategic and project plan for promotions and partnerships.
• Provide details on the communications channels flow with partners and clients on promotions and activities conducted.
• Execute promotions with ongoing partners.
• Maintain coordination between Partners and Client
• Executive Secretarial work which involves general secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
• Follow ups on feedback on the promotions
• Conducting and setting up meetings. Recording minutes of meeting.
• Maintain records/ files/ contracts/ reports and figures of weekly and monthly program performance.
• Handling marketing activities in the absence of the account manager.
• Executed and managed events independently.
• Lead negotiations and sign off deals with new partners.
• Assisted in other marketing activities which involves designing of marketing collateral such as flyers, brochures tent cards etc.also involved in designing HTML pages for email campaigns etc.
• Managed campaigns executed through social media like Facebook, twitter and instagram etc.
• Handled all admin related work for the whole department independently

Call Centre Supervisor at The Sultan Centre Kuwait
  • Kuwait
  • April 2009 to April 2010

• Responsible for the all the calls records
• Prepared weekly, monthly and annual reports for the team and management.
• Maintaining customer database
• Handling customer queries and issues.
• Filing and maintaining records
• Follow up with IT for the updations of the data base
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information as per the customer requirement
• Volunteered in activities which increased the enrollment of customer in the loyalty program
• Also conducted customer surveys
• Assisted in other marketing activities

Loyalty Program Coordinator and Supervisor at landmark group ( centrepoint ) kuwait
  • Kuwait - Al Farawaniyah
  • March 2005 to April 2009

• Daily Operation on CRM
• Providing detailed and accurate report of active and in-active customers through CRM
• Responsible for the supervision of a staff of eight people within the department
• Resolving staff issues professional/personal
• Improving customer service based on customer feedback through the development of new policies and procedures. Successfully handled all customer related issues.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information as per the customer requirement
• Assisted in the development of new policies and procedures.
• Prepared weekly sales reports for the team and management.
• Dealt with customer service concerns and complaints, by phone and in-person.
• Volunteered in activities which increased the enrollment of customer in the loyalty program
• Tele marketing
• Maintain records of stationeries for the department.
• In charge of requesting/ordering/maintaining stationary
• Volunteered and assisted in organizing fashion shows.
• Doing sms campaigns on coming up sale/promotions or special offers for customers
• Designed special offers for customer for non-sale period / seasons
• Assisted and participated in many other marketing activities.

Education

Diploma, Business Administration / Marketing
  • at High Studies Instutite
  • August 2012

Specialties & Skills

Business Development
Team Management
Managed Accounts
Extensive experience in servicing customers, both in-person and by telephone
Well-organized and highly efficient working in a multi-tasking dynamic environment.
Superior communications skills in dealing with clients, customers, co-workers, and employees.
Ability to plan, organizes, and supervises the work of others.
Knowledgeable and experienced in major operations.
Office Support Services and general secretarial work

Languages

English
Expert
Arabic
Intermediate
Urdu
Expert
Hindi
Expert

Training and Certifications

Understanding Business Culture and Development (Training)
Training Institute:
Kantar Retail
Date Attended:
December 2011
High Performance and Improvement in skills (Training)
Training Institute:
Genyx - Partner in Performance Improvement
Date Attended:
December 2011