Visa Application Processing Officer and PR incharge
CAPAGO MENA
Total years of experience :22 years, 0 months
• To assess and resolve visa applications and analyze information and reach a decision quickly and accounted to justify the decision both orally and in writing.
• Ensuring all correspondence are considered and reports or replies prepared within targets, in clear and concise language.
• Deal professionally with all callers, whether on telephone or in person, to the Visa Section, ensuring that people are treated fairly and responding sensitively to differences.
• Liaise with the Visa Application Centre and Visa section of the French Embassy etc
• Line management of support staff
• Incharge of Public Relations
• Executive Secretarial work which involves general secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
• Negotiating special deals, services, benefits & discounts within Kuwait Market for all MasterCard Holders (Debit & Credit) in UAE, KSA & Kuwait
• Managing Contracts and activities execution.
• Executive Secretarial work which involves general secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
WATANIYA REWARDS PROGRAM
• Negotiating Partnership deals behalf of Wataniya Telecom.(promotion Partnerships, redemption and earning partnership)
• Enhancing & maintaining the relationship with Ongoing Partners
•Create & execute promotions with ad-hoc & ongoing partners targeting a certain audience to increase the enrollment figures within Wataniya Rewards Program.
• Assisting in setting up strategic and project plan for promotions and partnerships.
• Provide details on the communications channels flow with partners and clients on promotions and activities conducted.
• Execute promotions with ongoing partners.
• Maintain coordination between Partners and Client
• Executive Secretarial work which involves general secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
• Follow ups on feedback on the promotions
• Conducting and setting up meetings. Recording minutes of meeting.
• Maintain records/ files/ contracts/ reports and figures of weekly and monthly program performance.
• Handling marketing activities in the absence of the account manager.
• Executed and managed events independently.
• Lead negotiations and sign off deals with new partners.
• Assisted in other marketing activities which involves designing of marketing collateral such as flyers, brochures tent cards etc.also involved in designing HTML pages for email campaigns etc.
• Managed campaigns executed through social media like Facebook, twitter and instagram etc.
• Handled all admin related work for the whole department independently
• Responsible for the all the calls records
• Prepared weekly, monthly and annual reports for the team and management.
• Maintaining customer database
• Handling customer queries and issues.
• Filing and maintaining records
• Follow up with IT for the updations of the data base
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information as per the customer requirement
• Volunteered in activities which increased the enrollment of customer in the loyalty program
• Also conducted customer surveys
• Assisted in other marketing activities
• Daily Operation on CRM
• Providing detailed and accurate report of active and in-active customers through CRM
• Responsible for the supervision of a staff of eight people within the department
• Resolving staff issues professional/personal
• Improving customer service based on customer feedback through the development of new policies and procedures. Successfully handled all customer related issues.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information as per the customer requirement
• Assisted in the development of new policies and procedures.
• Prepared weekly sales reports for the team and management.
• Dealt with customer service concerns and complaints, by phone and in-person.
• Volunteered in activities which increased the enrollment of customer in the loyalty program
• Tele marketing
• Maintain records of stationeries for the department.
• In charge of requesting/ordering/maintaining stationary
• Volunteered and assisted in organizing fashion shows.
• Doing sms campaigns on coming up sale/promotions or special offers for customers
• Designed special offers for customer for non-sale period / seasons
• Assisted and participated in many other marketing activities.