موظفة خدمة عملاء Call Center Agent
الشركة الوطنية لحلول الأعمال
Total years of experience :15 years, 6 Months
I processed inbound calls from customers, answered questions and complaints and escalated cases needing a higher level of authority. As well, I provided troubleshooting and technical assistance to help customers with their telephone service. I facilitated repeat business by providing quality, well-timed customer service.
✔Administering scheduling systems; communicating job expectations; planning, monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions.
✔Provide troubleshooting and technical assistance to help customers with their telephone service. I facilitated repeat business by providing quality, well-timed customer service.
✔Demonstrating the necessity and establishing the C-sat process to measure and analyze customer satisfaction quotient.
مدير إداري Administrative Manager
فني مختبر Laboratory Technician
