ريمون جميل, Escalation Desk

ريمون جميل

Escalation Desk

emirates nbd

البلد
الإمارات العربية المتحدة - الشارقة
التعليم
بكالوريوس, Faculty of Commerce
الخبرات
16 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 6 أشهر

Escalation Desk في emirates nbd
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يناير 2010

Dealing with high net worth clients only
 Responsible for attending to customers’ queries, service issues and
complaints
 Maintaining highest standards of quality and adherence as per ENBD
policies

Customer service representative في Emirates NBD bank
  • الإمارات العربية المتحدة
  • يناير 2010 إلى مايو 2012

Jan 2010 - till now
Customer service representative
Emirates NBD bank

RESPONSIBILITIES: - Dealing with high net worth clients only
- Responsible for attending to customers' queries, service issues and complaints
- Maintaining highest standards of quality and adherence as per ENBD
policies

Sales Executive في E MAX
  • الإمارات العربية المتحدة - دبي
  • يناير 2009 إلى يناير 2010

Jan 2009 - Jan 2010
Sales Executive
E MAX Trading

RESPONSIBILITIES:
- prepare sales, revenue & profitability projections plans.
-Devising effective and appropriate sales strategies and tactics to get competitive advantage.
- project accurate, precise and realistic sales and demand
forecasting to compete the market.
- formulate & implement Pricing Strategies.
- prepare sales implementation plans.
- monitor the performance of sales team.

Customer service في Vodafone Egypt
  • مصر
  • يونيو 2007 إلى يوليو 2008

Jun 2007 - Jul 2008
Customer service
Vodafone Egypt

RESPONSIBILITIES: • Handle all incoming calls of the Call Center.
• Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.
• Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction.
• Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support & Activations, Outbound & Save Initiativesetc)
• Achieve the requested Staffed Time on a daily basis to minimize Lost Call Rate.
• Provide proper information to customers with complete & comprehensive understanding of Products & Services and Policies & Procedures.
• Fully understand & adhere to company policies & procedures that generate personal / professional credibility & trust.
• Respect & apply company vision & values.
• Fully understand both individual & company objectives to achieve them effectively & efficiently.
• Use available methods & tools to develop own skills & information (applications, intranet briefings, attending trainings, etc.)

الخلفية التعليمية

بكالوريوس, Faculty of Commerce
  • في Helwan University
  • يناير 2006

2001 - 2006 Bachelor Degree of Commerce, Faculty of Commerce, Helwan University, Cairo, Egypt.

Specialties & Skills

Intranet Strategy
Customer Satisfaction
Customer Service
Institutional Clients
Intranet
English,computer, work under prissure.hard worker
CLIENTS
CUSTOMER INQUIRIES
CUSTOMER SERVICE
CUSTOMER SUPPORT
INCOMING CALLS
INTRANET
OUTBOUND CALLS
SATISFACTION

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

EmiratesNBD
  • Banking
  • January 2010

الهوايات

  • football
    playing just for fun