Rea Eunice

• Served as the communication backbone for senior leadership — drafting, editing, and gatekeeping all
outbound correspondence for 12+ physicians across a 3-year tenure, with zero confidentiality incidents.
• Streamlined executive calendar management for 12+ physicians and department heads, coordinating
across logistics, finance, and operations to eliminate scheduling conflicts and keep leadership focused.
• Managed confidential patient and corporate records for a JCI-accredited day surgery centre, maintaining
100% compliance with data governance standards across 3 years — no audit failures, no data
breaches.
• Improved meeting productivity by capturing minutes, decisions, and action items and distributing follow
ups to all stakeholders within 24 hours — consistently keeping cross-functional teams aligned.
• Prepared and presented detailed analytical reports to senior leadership, translating operational data into
clear findings and recommendations that informed key decisions.
• Coordinated company-wide meetings and corporate events end-to-end — from venue logistics and
agenda preparation through to post-event documentation and action tracking.

• Resolved IT infrastructure incidents — network, email, and access management — within SLA for an
HP-affiliated client base, maintaining full ticket visibility and earning consistent customer satisfaction
ratings.

• Reduced procurement cycle time by managing the end-to-end purchasing process — from sourcing and
quotation comparison to raising purchase orders (LPO/FPO) via JDE Software and SAP Ariba.
• Maintained 100% accuracy in procurement records and filing systems, enabling seamless audit
readiness and efficient retrieval of vendor contracts and purchase histories.
• Managed a supplier base of 20+ vendors as sole procurement contact — sourcing and comparing
quotations across all categories, reducing back-and-forth cycle time and ensuring purchase orders were
raised on time every quarter.
• Supported senior management by preparing procurement meeting minutes, coordinating executive
schedules, and providing administrative support that freed leadership to focus on strategic priorities.

• Kept a 24/7 security monitoring operation running by resolving Tier 1 hardware and software issues on
DMS and Tracktik — the go-to person for system faults, ensuring field teams and clients were never left
without visibility.
• Onboarded and trained new staff on company policies, procedures, and internal software systems,
reducing ramp-up time and ensuring compliance from day one.
• Managed incoming technical queries via phone and email, triaging and assigning incidents to the right
teams — maintaining full ticket visibility until every issue was resolved.