Reb Martinez

- To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

-Deliver excellent customer service, at all times

-Assist in keeping the hotel reception area clean and tidy, at all times

-Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail

-Administer all reservations, cancellations and no-shows, in line with company policy

-Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities

-Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety

-Conduct regular security checks throughout the day and report any security issues to line manager

-Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment

-Provide reports, as required, for housekeepers and management

-Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services

-Maintain personal knowledge by completing in-house training and workbooks

-Always adhere to all company policies and procedures and licensing laws

-Be involved and contribute at team meetings
Carry out instructions given by the management team and head office