ريبيكا كراستو

Demonstrated skills in analysis, designing, and implementation of Business solutions.

Manage the defect causal analysis activities in the project and implemented corrective and preventive measures for the upkeep of the application.

Provided 24*7 support for the Live/Production and Training environments.

Coordinated with vendors like SITA, ARINC, RESA, Amadeus, Travelport for setting up end to end connectivity and troubleshooting.

Trained new staff both Nationals and non-Nationals to equip them technical knowledge of the job my means of classroom and on the job training.

Created knowledge sharing documents for Call centre employees to improve resolution time on issues raised by end users.

Developed, maintained and supported both in house and vendor applications.

Diagnostic software and development tools for automation and troubleshooting

Key problem resolution functions, including problem determination, risk analysis, problem determination.

Overlooking outage recovery and activity reviews.
Provided class room training.

Developed, enhanced, tested and deployed bug free code in accordance to coding standards without any rollbacks.

Researched and updated all required materials needed for project development.

Created SOW and other functional critical documentations.

Delivered workarounds and solutions for errors (dumps) in the live system for smoother functioning.