Rebecca Pardilla

• Records all received articles and updates the database for incoming and outgoing
items.
• Sends production status reports for all articles to production managers.
• Lays out edited articles from clients and applies corrections from quality checkers.
• Monitored inventory levels and maintained accurate records to prevent shortages
or overstocking.
• Processed shipping and receiving documents, ensuring compliance with company
policies and regulations.
• Communicated with suppliers, vendors, and transport companies to schedule
shipments and resolve logistics issues.
• Tracked shipments and updated relevant stakeholders on delivery statuses.

• Responded promptly to customer inquiries via email, providing accurate and
helpful information.
• Resolved customer complaints and issues efficiently while ensuring a positive
customer experience.
• Managed a high volume of email correspondence, prioritizing urgent requests.
• Processed orders, refunds, and account-related requests in a timely manner.
• Maintained detailed records of customer interactions and transactions in the CRM
system.
• Collaborated with other departments to address customer concerns and improve
service.
• Provided technical support and troubleshooting assistance through email
communication.
• Assisted customers with product and service inquiries, offering clear and
professional responses.
• Ensured all responses adhered to company policies, guidelines, and service
standards.
• Identified recurring customer issues and suggested improvements to enhance
customer satisfaction.

• Visited sites for inventory of construction materials.
• Managed day-to-day administrative tasks, including filing, scheduling, and
correspondence.
• Processed invoices, payments, and expense reports while ensuring accuracy and
compliance.
• Coordinated with vendors, suppliers, and clients for billing and payment inquiries.
• Monitored office supplies and handled procurement to ensure smooth operations.
• Prepared and organized financial documents for audits and compliance reviews