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Rebhey Shaath, F&B Operation Consultant

Rebhey Shaath

F&B Operation Consultant·Freelancer

Kuwait

Master's degree, MBA

Work experience

Total years of experience: 22 years, 0 months

F&B Operation Consultant

January 2023 - Present

Freelancer

Al Asimah, Kuwait •Hybrid

January 2023 - Present

Managing, Developing, Operating F&B Projects to optimize performance, enhance guest
experience and identify new market opportunities for expansion.
• Recent Projects:
✓ OHG
✓ Pastry ✓ Esquires
✓
✓ Burger
✓ BlueZone
Company industry:
Media Production

Business Development Executive

August 2017 - Present

Neat Hospitality

Amman, Jordan

August 2017 - Present

• Design Standard Operations manuals and Franchise Manual
• Design and Implement ISO & HACCP Systems
• Quality Auditor
• Handel F&B projects
• Preparing feasibility studies and Market plans.
Company industry:
Business Consultancy Services
Job role:
Hospitality and Tourism

Business Development Director

January 2017 - Present

Neat Experts Consulting Co- Amman

Amman, Jordan •Remote

January 2017 - Present

• Growth & Expansion strategy and lead business model innovation
• Develop Sales strategy and develop new revenue streams.
• Managing consistency in brand identity (Brand Management)
• Oversee customer engagement strategies.
• Ensure that franchisees adhere to operational, quality, and branding guidelines.
• Monitor and analyze business performance metrics, adjusting strategies as needed.
Company industry:
Catering, Food Service, & Restaurant

Quality & Business Excellence Manager

August 2014 - August 2017

The Regency Hotel

Hawali, Kuwait

August 2014 - August 2017

• Oversee service quality, operational efficiency, guest satisfaction, standards compliance.
• Responsible for providing the highest level of quality, health and safety and hygiene for the hotel and its premises; ensures that the hotel operates within specified legal requirements and Preferred Hotels Group standard.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Committee head member in drawing, reviewing and issuing SOPs and Manuals.
Company industry:
Hospitality & Accomodation
Job role:
Quality Control

Quality Excellence Manager

January 2014 - January 2017

The Regency Hotel

As Salimiyah, Kuwait

January 2014 - January 2017

• Oversee service quality, operational efficiency, guest satisfaction, standards compliance.
• Responsible for providing the highest level of quality, health and safety and hygiene for
the hotel and its premises; ensures that the hotel operates within specified legal
requirements and Preferred Hotels Group standard.
• Preparing training plans and continually improving performance.
• Conduct a training to all employees.
• Committee head member in drawing, reviewing and issuing SOPs and Manuals.
Company industry:
Hospitality & Accomodation

Quality & Management Consultant/ Auditor

October 2010 - July 2014

Global Experience Consulting Company

Al Kuwait, Kuwait

October 2010 - July 2014

•Design and implement Food Safety Management System and Quality Management System. Clients such as:
 Kuwait Aviation Services Co. (KASCO)
 Fresh Fruite Company
 Al Wazzan group of Companies.Market leader in providing quality agriculture and consumer manufacturing and distribution.
 Abhar Catering Co.
 Kitchen of Pertochemicals Indurstries Co. (PIC) Kuwait

•Formulate, Implement and govern quality practices (Governance).
•Instructor in ISO 22000:2005 system and ISO 9001:2008 awareness.
•Instructor in Personal Hygiene Program and HACCP.
•Conducting audits and provides consultation in all matter related to F&B Quality, Operation and Management.
•Conducting feasibility studies and Market plans.
Clients such as:
 The International Hospital (KASCO)
 The VIP Kuwait airport Launge (KASCO).
 Garawi Sweets (KASCO).
Company industry:
Business Consultancy Services
Job role:
Consulting

F&B Quality Consultant

December 2010 - January 2014

Global Experience Consulting Co.

Al Asimah, Kuwait

December 2010 - January 2014

• Design and implement Food Safety Management System and Quality Management System.
• Design and Implement HACCP System.
• Auditor in HSE. OHSAS and EMS and conducting audits and provides consultation in all matter
related to Quality of Product, Services, Operation and Management.
• Preparing feasibility studies and Market plans.
• Trainer in all subjects related to Quality Systems, Audits and Management.
Company industry:
Business Consultancy Services

Hospitality Support Services Manager

January 2010 - November 2010

Alia I. Hospital

Al Ahmadi, Kuwait

January 2010 - November 2010

•Provide support and clear direction to the hospitals entire support services team, Encompassing housekeeping, laundry, security, valet parking and the kitchen. and ensuring their smooth functioning.
•Manage and improve the operational aspects and the deals with subcontractors whenever necessary.
•Maintain interface with personnel Dept. to co-ordinate the operational activities to ensure adequate staffing and facilities.
•Coordination of purchasing, maintenance and renovation activities for the serving areas.
•Oversee the staff to ensure maintenance of infection control precaution.
•Monitors quality of food being served to patients and advocating quality control measures, keeping in mind the dietary requirments of patients.
•Ensure a safe enviroment of care to all staff, patients and Visitors.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Support Services Manager

January 2010 - November 2010

Alia I. Hospital-Kuwait

Al Ahmadi, Kuwait

January 2010 - November 2010

Oversee, Co-ordinate and direct the operation & activities of a number of general support services
comprising: Housekeeping, catering services, Guarding and security, Parking facility, and to
closely collaborate with Nursing services for the smooth operations of the laundry service, in
the proper up-keeper of the Hospitals residential quarters.
Company industry:
Other Healthcare Services

F&B Operation Manager

June 2008 - November 2009

Al Salam I. Hospital ( Diet Care) Com

Al Kuwait, Kuwait

June 2008 - November 2009

• Responsible for all production departments in the kitchen as training and supervision, product quality and conformity with the specifications agreed.
• Managing and Monitoring the daily activities and operations of the Catering Dept.
• Oversee the whole production steps: Receiving, Preparing, cooking, arranging on a plate before dispatching to patients.
• Manage purchasing, receiving, storage, retrieval of inventory/equipment and dealing with suppliers.
• Ensure that appropriate sanitation, safety practices are being adhered to by staff.
• Interviews and recommends appropriate new staff in conjunction with personnel department director.
• Analyzing and planning the units sales levels and profitability.
• Managing and involved in matters of planning for production quantities, the development of new products and discuss the obstacles, if any, work to find solutions
• Dealing with Patients complaints and ensure their satisfaction.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operation Manager

July 2007 - June 2008

Gaudi Restaurant (Italian food)

Al Kuwait, Kuwait

July 2007 - June 2008

• Oversee the day to day operations of a restaurant and working in the planning, directing and coordinating of restaurant operations
• Responsible for a diversity of duties that include financial record keeping and hiring, handling and firing employees.
• Play an active role in marketing the restaurant and devising promotional programs
• Responsible of managing inventory and keeping financial records of purchases and sales and Analyze
• Handling P&L report in monthly base, Costing and budgeting.
• Develop staff skills in service, implementing rules and standards.
• Develop, prepare, and prices menus to satisfy customers desires and promotes cash sales and restaurant service
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operation Manager

January 2007 - January 2008

GAUDI Rest. & Café-

Al Asimah, Kuwait

January 2007 - January 2008

Planning, organizing, and directing a diverse staff of food service personnel in food service
operation. Work requires the application of considerable judgment and initiative in planning
work programs; staffing for cash food service functions; training employees in food service and
preparation. Plans and prices menus, and designing an administrative forms and operating
policies.
Company industry:
Catering, Food Service, & Restaurant

Operation Manager

June 2006 - July 2007

Caramel Bakery & Sweets

Al Kuwait, Kuwait

June 2006 - July 2007

• Managing the Operation of the Showroom, Catering, delivering and supplying to deliver an excellent Guest and loyal experience.
• Manage team members to ensure high motivation, provision of high quality service
• Drive the team to meet and exceed agreed revenue targets
• Achieve the annual budget and be accountable for maintaining and operating within financial targets
• Manage customer feedback effectively to ensure continuous service and quality improvement
• Instill brand values and standards to maintain quality on a daily basis
• Recruit, manage, train and develop the team
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operations Manager

June 2006 - July 2007

Caramel Bakery & Sweets

Al Asimah, Kuwait

June 2006 - July 2007

• Managing the Operation of the Showroom, Catering and delivering
• Drive the team to meet and exceed agreed revenue targets
• Manage customer feedback effectively to ensure continuous service and quality improvement
• Instill brand values and standards to maintain quality on a daily basis
• Recruit, manage, train and develop the team
Company industry:
Catering, Food Service, & Restaurant

Units Manager (Columbus Cafe)

June 2004 - July 2006

Azadea Group”Columbus Café”

Hawali, Kuwait

June 2004 - July 2006

• Taking responsibility for the business performance of the unit/outlet.
• Handled business administrative functions of store i.e. daily and monthly sales report to direct manager/ review and analyze sales report
• Formulated short/long term revenue/expense goals for the store, ensuring they are met through appropriate purchasing of inventory and expenses.
• Organizing marketing activities, such as promotional events and discount schemes.
• Provide Customers quality of service, Product, satisfaction and requests
• Conducting training that will motivate and enhance the performance of the staff in order to quality of service and product.
• Taking effective part in the opening of new brands at Kuwait and Dubai
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Swiss Business School

February 2016

February 2016

Master's degree, MBA

Switzerland

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Swiss Business School-Switzerland

January 2016

January 2016

Master's degree, MBA

Kuwait

Venkateshwara Open University

February 2015

February 2015

Bachelor's degree, Art of Economic

India

GPA (percentage): 76%

GPA (percentage): 76%

Petra University

May 2004

May 2004

Bachelor's degree, Business Management

Jordan

GPA (point): 4.0 out of 5

GPA (point): 4.0 out of 5

Jordan Applied Universaty

July 2000

July 2000

Diploma, Hotel Management

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

Jordan Applied University.

January 2000

January 2000

Bachelor's degree, Hotel

Jordan

Skills

TEAM LEADERSHIP TRAINING

Expert

strong sales customer service and people skills

Expert

Food Service Management

Expert

Hotel Management

Expert

Hospitality Management

Expert

• Cost Control and Inventory

Expert

• Checks work schedules of the entire F&B division and secures staff is planned to the requirement o

Expert

• Managing stores ( Co-Operations,Communications,Co-Ordinations, One Language,Rules&Standard,quality

Expert

• Marketer skills (L.S.M,Telephone,Advertising,offers,discounts,…)

Expert

P&L Analyzer.

Expert

• Costing And Budgeting and Compilation of and adherence to financial budgets within F&B (Avg,revenu

Expert

• Handling complains.

Expert

• Body Language.

Intermediate

• Food & Beverage Specialist (Administration,Operation,…)

Expert

• Authorized in Purchase Order in respect to needs and quantities considering the bar level.

Expert

• Train the Employees in respect of (up selling, rules and standard, customer service, communication

Intermediate

• Customer Service Expectations

Expert

Kitchen Food Production, Storage Rules.ysis

Expert

HACCP

Intermediate

• Consulting and Assisting in the design and operation of Food safety Management System

Intermediate

TEAM LEADERSHIP TRAINING

Expert

strong sales customer service and people skills

Expert

Food Service Management

Expert

Hotel Management

Expert

Hospitality Management

Expert

AUDITING

Intermediate

BUSINESS ADMINISTRATION

Intermediate

COOKING

Intermediate

DAPTIV PPM

Intermediate

FIRST AID

Intermediate

FOOD SAFETY MANAGEMENT SYSTEMS

Intermediate

HOSPITALITY

Intermediate

INTERNATIONAL STANDARDS

Intermediate

MASTER OF BUSINESS ADMINISTRATION MBA

Intermediate

QUALITY MANAGEMENT

Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
SCA Barista Skills
SCA Brewing Course
Life Coaching Certificate
Cross Cultural Certification
Train The Trainer
EMS Environment Management System.
OHSAS Health & Safety Management System.
Contemporary Financial Transactions
Project Management
Preparation & Execution of Feasibility Studies
Management of Public Relations, Protocol and Etiquette
Business Plan & Key Performance Indicators
Quality Management and Leader Skills
HACCP
Certified Proficient Project Manager (PPM).
as First Aider
Lead Auditor in ISO 9001:2015 QMS
Lead Auditor in ISO 22000 Food Safety Management System
First Aidor
Apr 2015 - Apr 2017
Train the Trainer
Nov 2014
Lead Auditor ISO 9001:2008 (Quality Management System)
Sep 2012
Lead Auditor in ISO 22000 Food Safety Management System
Dec 2010
Training
Excellence and Innovation in the Management of Public Relations, Protocol and Etiquette
GEC
Mar 2010
Project Management
GEC
Sep 2010
Business Plan & Key Performance Indicators
GEC
Apr 2011
Preparation & Execution of Feasibility Studies
GEC
Jul 2012
HACCP
TUV Nord
Sep 2010
Specialist in Beverage
Starbucks café
Jan 2001
Quality Management and Leader Skills
Azadea Com(Colombus Café).
May 2005
English Language
American Language Center
Feb 1998

Hobbies and interests

Reading
Sport