راكان العويس

Managed comprehensive front desk operations using the myCloud PMS system, including guest check-ins,
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check-outs, and real-time room inventory management.
Ensured high levels of guest satisfaction by addressing inquiries and resolving issues promptly and
professionally.
Processed financial transactions and maintained accurate daily records and billing through the cloud-based
management system.
Coordinated effectively with housekeeping and maintenance teams to ensure room readiness and maintain
hotel quality standards.

Managed guest arrivals and departures, ensuring a smooth and welcoming experience \[cite: 29\].
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• Handled reservations and inquiries through various channels to optimize occupancy rates \[cite: 38\].
Collaborated with housekeeping and maintenance to maintain high standards of hotel operations \[cite: 39\].
Processed payments and maintained accurate financial records for daily transactions \[cite: 41\].

Provided exceptional customer service and maintained a welcoming atmosphere for clients \[cite: 34\].
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• Managed sales transactions and maintained accurate inventory records \[cite: 35\].
Developed product knowledge to effectively communicate features and benefits to customers \[cite: 35\].