رضا اسماعيل

Managing VIP and diplomatic reception at the Arab Monetary Fund in Abu Dhabi. Welcoming 50+ diplomats, UN and IMF delegates, and senior executives monthly with zero complaints. Handling 40+ daily calls through a multi-line switchboard, coordinating with 8+ departments, and enforcing strict confidentiality and security protocols in a high-security international institution.

Managed full guest cycle at a 5-star resort using Oracle Hospitality Opera PMS. Processed 20+ daily check-ins and check-outs, delivered personalized guest arrivals based on profile preferences, and resolved 95%+ of guest concerns without escalation. Managed individual and group bookings across 120 rooms and promoted room upgrades during check-in.

Handled 20+ daily in-person and online customer inquiries, providing timely support and building strong customer relationships. Processed billing, invoicing, and daily payments with zero discrepancies. Implemented a structured stock-check process that improved stock availability and operational efficiency.