IM&T Workplace Service Desk Analyst Netherlands, AME, UK
Givaudan Egypt
Total des années d'expérience :14 years, 9 Mois
1- Working on “CA Service Desk Manager “ticketing system and following up the ticket life cycle starting from the ticket assigning until closure.
2- Working with remote desktop, LAN desk remote control & troubleshooting the problems.
3- Managing AC users and computers "add to groups member and unlock&reset password account....and more
4- Granting access for different users to specific resources (printers, shared folders ...etc) from the Active directory.
5- Weekly meeting to analysis and other meeting
6- Hardware&software installation
7- Register any hardware devices"PC, Laptop, network devices, phones,
8- managing SAP system "Unlock&reset account
9- Installing and configuration of Windows 7, 8, 10 and its applications weather it is a standalone app or a whole package ( manually or using the LanDesk manager or other apps)
10- Troubleshooting & configuration of Microsoft Office.(License)
11- Installation, Configuration & Maintenance of HP MFP printers.
12- Troubleshooting Network problem.
13- response to incidents, requests and project work arising on Givaudan supported computer applications and platforms.
14- Configured corporate mobile devices to abale givaudan apps to work on it
• Install and configure Active Directory on windows Server 2003, 2008 and 2012
• Install and configure DNS, DHCP. WSUS, WDS, GPOs, VPN, Terminal Services, Print Server and File Server.
• Managing PCs using Microsoft windows.
• Configured Server 2003 & 2008; configured networking; security and system settings on Server Core.
• Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
• Day-to-day support on Windows Server and backup Servers; job entailed frequent visit to Data Center, due to the nature of the work.
• Supported all remote offices and home-based users using Microsoft VPN.
• Installed and manging ISA and applied.
• Troubleshooting and installation network
• Configured automatic updates for network clients by using Group Policy.
* LAN Administration: added users; printers; removed users; controlling access right list.
* Monitored server performance.
* Responsible for creating, testing PC images using Image and Ghost
* Managing hosting mail server"add, remove.permission, quota, settings.
* Hardware and Software installation and troubleshooting of error.
* Users mail in-box backup.
•Maintained technical knowledge in networking area; operating system (Server and PC).
•LAN Administration: added users; printers; removed users; controlling access right list.
•Monitored server performance.
•Responsible for creating, testing PC images using Image Centre and Ghost.
•Backup administration.
* Computer installation and configure
* Software installation and configure
* anti-virus users scanning
* data backup administration
* VPN connection administration
Information Technology Institute