رضا الحجاج

• Collaborating and coordinating with stakeholders to define, develop and implement comprehensive short and long-term
plans, strategies, objectives and roadmaps in alignment organizational goals, objectives and desired values.
• Strategically leading end-to-end execution of portfolio of programs and projects throughout entire lifecycle initiation,
planning, development, resource allocation (funds, workforce, etc), project management office (PMO), and integration &

delivery ensuring on time, scope, budget, quality and in alignment with business objectives.
• Establishing, implementing and optimizing operation and project management methodologies and governance
frameworks (Agile, Waterfall, ITIL, Hybrid) alongside ITSM, change management, and culture to enhance efficiency,
value, and quality to achieve desired benefits and outcomes.
• Managing complex end-to-end projects delivery for enterprise IT, infrastructure, cybersecurity, physical security, and

digital transformation ERP solutions (SAP Ariba/S4HANA, Enablon EHS/SMS, ITSM, etc) implementations and rollouts
from initiation, planning, delivery, comprehensive testing (SIT/UAT) through go-live and handover.
• Setting standards for programs and projects such as consolidated reporting, financial management, and templates
creation, customization and maintenance for consistent documentation.
• Proactively identifying risks, and developing mitigation strategies to address project risks, issues, and constraints.
• Leading, coaching, and motivating multidisciplinary teams for effective collaboration and outstanding performance.
• Building and sustaining strong relationships with internal and external stakeholders including cross-functional business
units, shared services, suppliers, sectors and regions.
• Evaluate, develop and manage yearly implementation plan, and frequent reporting to Central Planning Office.
• Develop yearly budget for operational and capital expenditure (OPEX & CAPEX) demands along with necessary
submission packages executive business cases, estimations, and justifications for funds allocation approval.
• Analyse, monitor and control, and report budget allocations, re/forecasting, accruals for effective financial management
and performance for delivering more than USD 300M in budget throughout the fiscal year.
• Leading and submitting demanded procurement needs for the collection of managed programs, projects, products and
services, and outsourcing requirements throughout the procurement cycle with NEOM shared services.
• Reviewing and verifying demands for value evaluation to proceed for initiation, tendering, delivery, and closure.
• Planning and overseeing construction of assets (offices, data centres, IT infrastructure, mixed-use) from inception to completion from Land Use Permit (LUP), scoping, design, contracting, construction, change management and reporting.
• Responsible for event, exhibition and campaign programs initiation, procurement, delivery, and media coverage.
• Overseeing management of contracts, monitoring performance, compliance, negotiate amendments, resolve disputes
and ensure conformity to obligations for projects, outsourcing, operations and maintenance, etc.
• Providing strong networking leadership to ensure secure, resilient, and high-performing enterprise connectivity across all platforms for maintained infrastructure operations for on-premises, hybrid and cloud environments.
• Collaborating with HR for human capital demand/capacity planning and hiring plan ensuring optimized allocations.
• Lead and coordinate frequent emergency response, business continuity, fire drills and crises management events in collaboration with resiliency / business continuity planning teams, utilizing deep production environment understanding to ensure organizational readiness and preparedness for disaster recovery.

Consulting
• Led programs, integration and delivery, and development projects (Construction, Security, Safety, Information

Technology, Information Security, etc.) for NEOM.
• Identified opportunities to gain and fulfil business growth targets by identifying new opportunities for building a robust
revenue stream.
• Supported in the tendering process, proposal preparation, negotiations, and closing deals through tailored responses
that meet client solution requirements and aligned with their needs.
• Overseed the Program Implementation Office and Projects Management across disciplines at executive and managerial
levels.
• Manage internal resources and third-party/vendors to ensure flawless project execution.
• Directed procurement activities for technology projects (competitive, variances, single-source, work orders) and provide
tech and commercial guidance.
• Overseed end-to-end project lifecycles from initiation to closure, including funding approvals, budgeting, procurement,
sourcing, staffing, handover and release.
• Set strategy and provide direction for solutions projects involving interdependencies and integrations to deliver long
term business value.
• Assessed complex business demands and advise on technology areas including network, infrastructure and enterprise
applications.
• Collaborated with cross-functional stakeholders to capture scope and provide regular, objective status reports on project
economics (costs, budgets, staffing, resources, delivery, risks, issues).
• Engaged with proponents on proposals, bids, contracts, estimates and schedules; and built partnerships with internal
and external stakeholders.
• Overseed PMO to improve processes, ensure alignment with goals, manage risk/issue, schedule, dependencies,
resources, reporting and documentation; coordinated supplier relationships for orders and contract negotiations.
• Led high-performing teams, mentor staff, foster collaboration, and make decisions on scope, cost, quality, and delivery
while adapting to changing business demands.

• Managed programs, integration and delivery, and development projects for NEOM.
• Supported business development with pre/sales strategies and identifying business opportunities, to win and close deals.
• Fostered strong relationships with client (NEOM), partners, and stakeholders to fulfil IT solutions demands.
• Established and run a Program Implementation Office and Projects Management across multiple disciplines at both high
managerial and executive levels.
• Managed business service operations, project execution and deliveries thru internal resources and third-party vendors.
• Overseed division procurements (competitive, variances, single-source, Work Orders) for technology projects, products,
services, and outsourcing; and provide technical and commercial advisory.
• Led division budgeting cycle, fund allocations, monitoring, billing, accruals, forecasts, variances; drive annual
OPEX/CAPEX planning including manpower, travel, training, and forecasts.
• Supported and manage the execution and delivery of division-wide special initiatives and assignments.
• Acted as Subject Matter Expert for IT infrastructure, software solutions, IT and security components across LAN, WAN,
data centres, computing, and cyber-security.
• Defined projects scope and objectives with stakeholders, ensuring technical feasibility and availability/allocation of
resources.
• Developed and maintain comprehensive project management plans (schedules, risks, issues, compliance) and
documentation (RACI, diagrams, process maps); manage scope, schedule, and cost changes.
• Managed client and stakeholder relationships, escalate to executive management as needed, and maintain relationships
with third parties/vendors; collaborate with IT, Cyber-Security, Finance, Procurement, and Operations.
• Ensured on-time, on-scope, and on-budget project delivery; monitor and report performance against goals and

continually develop team-management capabilities.

• Executed the business-IT strategy, set long/short-term infrastructure plans (network, communications, servers &

storage, cybersecurity) aligned with the banks strategy and regulatory requirements; translate demands into RFPs/RFQs
for review and approval.
• Managed bank-wide planning, design, implementation, deployment, management, and support of IT infrastructure

(passive and active) and related systems for wholesale, retail, brokerage and treasury to deliver secure, robust, and
efficient services.
• Acted as project management leader for IT infrastructure, information / cyber security, business software applications
and digital channels software environment preparations for development, testing SIT/UAT, Regression and Go-Live.
• Responsible for function strategy, cost control, and budgeting for services, projects, operations, and maintenance costs.
• Established annual OPEX and CAPEX budgets, annual plan to drive operational efficiency, cost optimization, and
overseed procurement, renewals, and contracting for products and services.
• Led the implementation and ongoing evolution of IT Infrastructure (data centre, offices, branches), system integrations,
and treasury trading systems in line with industry best practices and the banks strategic objectives.
• Defined and maintained policies, procedures, and standards for core infra hardware and configurations, focusing on

capacity, scalability, upgradeability, manageability, and regulatory compliance with SAMA, CMA, CBB, & UAECB for both
IT and Cyber/Information security infrastructure.
• Analysed IT, information / cyber security, and business demands; initiated projects and develop business cases and

project charters on behalf of sponsors.
• Managed end-to-end project lifecycles from initiation to closure, ensuring delivery on time, scope and within cost, with

proper handover for go-live and BAU operation.
• Managed the construction fitout, and renovations of the bank wide regional offices and branches including furnishing,
electrical, CCTV, passive and active IT infrastructure as well network connectivity.
• Established and operated the Network Operations Centre (NOC) for national and international wide area network (WAN),
monitoring IT systems, network/telecom, equipment, treasury services, primary data centre and disaster recovery
failover, and plan/execute technical upgrades, security patches, and updates; monitor SLAs and issues resolution.
• Managed the bank-wide business continuity management (BCM) and IT / InfoSec Crisis Management - Disaster Recovery
Plan (DRP) plans, policies, and testing for business and technology resilience in collaboration with relevant stakeholders.
• Build and maintain strategic relationships with GIB-Partners and suppliers, coordinate improvements and escalations,
manage renewals, and support complex troubleshooting.
• Supported learning and development efforts, and management of learning management system for training programs.
• Led a team, delegate work, conduct performance reviews, provide coaching, and plan training and development.
• Responsible for extranet services including SAMA Joint Network for (SADAD, SARIE, etc), Visa, SWIFT, and partners.
• Responsible for information data services, dealing and treasury services (Refinitiv, Bloomberg, 360T, HSBC FX platform,
etc.) and front-office (Murex) / back-office (Core banking, credit, risk) systems, ensure service availability, regulatory
voice recording, and managed subscriptions, licensing, and invoicing.

• Business Solutions Consulting, SAP Software Solutions - ERP Software Development.
• Managed client (Oil & Gas; Notably Aramco) relationships, oversee pre / sales activities, project delivery, and ensure
seamless coordination between stakeholders.
• Supported SAP system enhancements by analysing business requirements, identifying gaps, and implementing solutions
to improve operational efficiency and automation.
• Assisted in ERP development implementations by collaborating with cross-functional teams to ensure seamless

integration, data consistency, and alignment with business processes.
• Conducted data migration ensuring accuracy, integrity, and compliance with regulatory and operational standards
• Provided technical support for SAP modules, resolved issues, optimized workflows, and improved end-user experience.

• Coop Training Program for 28 weeks at Saudi Telecom Company (STC) with rotations among STC various
departments at the King AbdulAziz Telecommunication Complex, Al Mursalat.