Supervisor Customer Care
selevision
Total des années d'expérience :8 years, 0 Mois
Motivate, coach, inspire, train and direct the customer service team on the best ways and approach to relate to customers as they attend to their needs.
Assists management with hiring new customer service staff
Train staff to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints
. Resolve customer complaints via phone, email, or social media
Place or cancel orders
Training new team members.
Produce and distribute correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports.
Organize and schedule meetings and appointments
maintain electronic and hard copy filing system
assist in resolving any administrative problems
Managing team performance and progress
Training new team members.
Resolve customer complaints via phone and E-mail
Answer questions about services