team coordinator
Transperfect
Total years of experience :4 years, 9 Months
Serving as the first point of contact for end users seeking technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, communication systems, audio-visual systems, both hardware, and software including Healthcare applications.
Performing remote or on-site troubleshooting through diagnostic techniques.
Completing the reported Incidents, Service Requests and Tasks on Service Desk according to
the Service Level Agreements (SLA)
Writing and editing Knowledge Base (KB) articles and user manuals
Participating in the periodic health checks of necessary IT software and hardware
Training new users with latest version of the systems, and on-going users for new upgrades.
Total coordination between Hospitals and Mechanical Engineers.
Receiving phone calls from hospitals regarding machine breakdown, and then
Taking orders from the client and coordinating with the Mechanical Engineers until fixing the machine.