Reem Essam Mostafa, call center supervisor

Reem Essam Mostafa

call center supervisor

smart concept real estate

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Baccalauréat, sciences and information Systems
Expérience
10 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 11 Mois

call center supervisor à smart concept real estate
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis septembre 2018

managing a team of four listing agents, supervision on the office, document controller and office administration. coordinating.

Administrator and Call Center Coordinator à Ruayat Real Estate
  • Émirats Arabes Unis - Abu Dhabi
  • août 2017 à septembre 2018

- Receiving inbound calls from customers, fulfilling their enquiries, and connecting them to agents.
- Maintaining the service level by doing a quality check feedback daily with our customer, delivering the VOC to higher management levels.
- Preparing weekly and monthly report about our volume of calls and leads statistics.

Sales Representative à Etisalat UAE
  • Émirats Arabes Unis - Abu Dhabi
  • juin 2016 à août 2017

- Working as a front liner sales representative in Etisalat Stores and business centers
- Supporting customer’s complaints, requests, and technical support issues.
- Promoting and upselling Etisalat products like: Postpaid, Mobile phones, etc..

Team Leader à Malomatia Qatar
  • Egypte - Le Caire
  • janvier 2016 à juin 2016

- Handling a team of 5 Agents, responsible of AHT, schedules, quality.
- Reporting to Account manager, and to higher level of management.
- Cooperating with other departments like: workforce, management, finance.

Data and Business Support Rep à Vodafone Egypt
  • Egypte - Le Caire
  • décembre 2013 à janvier 2016

Front-line support representative for ADSL customers.
- Handling 3G, Billing Problems with Customers.
- Act as a delegate for my supervisor in certain cases such as: Technical
Escalations - Handling Vacation Tasks.
Milestones:
Awarded with Recognition Certification from Head of, Internet Call Center
Department on doing notable Net Promoter Score in

Technical Support
  • juillet 2015 à octobre 2015

August 2013 -
September 2014”

Technical Writer à AkhbarTech
  • Egypte - Le Caire
  • décembre 2014 à janvier 2015

Writing, Translating and re-editing Technology articles.
- Criticizing latest technologies test them then writing feedbacks about.
- Being a reporter to the technologies conferences held in Cairo.
* Freelance Proofreading & Data Entry | Freelancer.com “October 2015 -
Present”.
Responsibilities:
- Working as a proof reader in many freelance projects I bid on Freelancer.com.
- Worked as a data entry specialist in many projects I bind on Freelancer.com.

Trainer à Softuter
  • septembre 2012 à février 2013

Planning, Organizing courses plan “Web Development Course”.
- Presenting weekly live classes to the interns -wiziq.com- .
- Assessment the interns.

Éducation

Baccalauréat, sciences and information Systems
  • à Cairo University
  • août 2012

Specialties & Skills

Communication Skills
Technical Support
Customer Satisfaction
Persuasion Skills
Customer Focus
BILLING
CALL CENTER
CONFERENCES
DATA ENTRY
EDITING

Langues

Arabe
Expert
Anglais
Expert
Français
Débutant
Allemand
Débutant

Loisirs

  • Technical Writing.
    https://reemspeaking.blogspot.com