IT Support Help Desk
Qatar Foundation -PUE
Total years of experience :8 years, 11 Months
- I support in IT troubleshooting issues in QAD -Qatar academy Doha senior School.
- Help out students and instructors as well as employees with technical issues.
- Troubleshooting Printers problems and Network.
- Placing tickets in the system and troubleshooting tickets assigned to me.
- working on the biometric system and the attendance system dashboards.
- dealing with documentations and procurement documents.
- Site troubleshooting in class rooms and offices.
- Calling and Booking Appointments for Patients.
- Rescheduling Appointments.
- Placed calls for Al Amal, Hamad, Bone and Joints, Rumila Dentistry, Heart Hospital, and Women Hospital.
- Training New Staff While working on my tasks.
- Attending Meetings and courses provided by Hamad Hospital.
Dealing with Staff
Creating Documents Microsoft
Attending Meetings
Assisting Stuff
Working with students
Making Phone calls and receiving calls too
Creating Reports of the different courses between CNA Qatar and CNA Newfoundland in Canada.
Improving the courses for students in the college by providing the team with documents and reports that will help develop the education as suggestions.
- Calling Students and Parents to place and inform them about the Test dates that are available if they want to apply or they want to cancel as well as place one.
- Registering Students for the IELTS Exam and Placement Tests Training.
- Supporting in Test Rooms helping students while taking the Training Tests.
- Attending Meetings with Team to develop the tests in the College.
- Problem Solving with Parents and Students in case of any problem they were facing.
Information technology Hardware, Cisco, Server, Network, Exchange server, and basic troubleshooting hardware issues from printers to workstations computers.
Basic office administration knowledge