Service Officer
SKMC
Total years of experience :26 years, 3 Months
Patient services Access Department
Revenue Cycle Division-Finance
Sheik Khalifa Medical City
Promote customer service based on the philosophy of
•Responsible for ensuring appropriate and accurate registration of all patients obtaining services at the facility utilizing the facility's registration system.
•Ensuring all insurance benefits, eligibility and pre-certification and/or authorizations are obtained to meet individual payer payment authorization protocols prior to the date of service.
•Generating, monitoring and reviewing daily cash receipts, registration reports and patient collections.
•Also responsible for handling routine patient inquiries related to the admission process, insurance verification, financial counseling, financial assistance and billing.
•Accurately obtaining and entering demographic, financial and insurance data into the system for all registered patients using appropriate codes.
•Identifying and assigning correct medical record numbers.
•Assisting in verifying eligibility for insurance patients as required.
•Communicating any actions taken or resolutions achieved to all parties involved; physicians, patients and service areas.
•Generating cash receipts and ensuring accurate accounting of daily receipts.
•Handling all internal and external customers using departmental/organizational values and standards.
•Promoting a customer oriented philosophy of facility.
•Assisting with positive resolution of issues that arise between patients/families and the healthcare team.• Ensuring timely response and resolution of queries.
•Ensuring financial counseling and collection is performed
•Preparing work schedules and distributing the work as needed to meet the operational priorities of the department
•Arranging work assignments in an efficient manner, for maximum utilization of time and resources
•Alerting management promptly of any problems/issues related to the accomplishment of work assignments.• Reporting behavior that appears to be inconsistent with high ethical standards as well as the law.
•Participating in departmental process improvement activities.
•Exhibiting flexibility in working with new processes.
•Following through, in a timely manner, on all action steps requested by the Supervisor or Director.
•Acting as back up in the absence of Manager/Senior Officer .
•Assisting in any other relevant task that may be assigned.
•Participating in cross-functional teams and committees as appropriate
•Serving as a subject matter expert in regards to the registration process and software.• Assiting the Manager/Senior Officer in monitoring the quality of the work produced in the department; providing feedback and coordinating with revenue training, as needed, to ensure that accounts are properly secured.
•Monitoring and recording the productivity of the staff and providing feedback to the
Manager/Senior Officer needed in preparation for annual performance review
•Ensuring that staff complete a standard number of registrations per day.
Patient services Access Department
Revenue Cycle Division-Finance
Sheik Khalifa Medical City
Acted as a float pool member and covered during the absence of staff and helped the very busy clinics. I had the confidential access and covered capably in the VIP clinic and the employee health clinic as well.
Identified patients, collected registration and admission information from patient or family members. Entered demographic details and other data such as patients name date of birth, address, phone number, nationality, next of kin, insurance details, attending physicians, triage level, reason for visit into the computerized hospital information system HIS.
Worked in clinic#6 in general surgery clinic most of the time, I was responsible for booking, registering and confirming the appointments of the patients.
Provided translation services between customers and members of health care team.
Tracked the location of medical record ensuring all charts of discharged patients are returned to health information management services.
Used the billing system to register non-national patients those who are covered by
as a link between the company and the clients by receiving their requests, looked for orders processed and issued invoices and cash receipts using Al Khazeen program which is an account program in the company.
Acted as the link between the branches of the company which allowed me to order the transfer of the items from one branch to another depending on clients’ requests.
Distributed the goods among the branches of the company all over the country; invoice the goods to collect the prices transferred from the branches.
Translated the original video tapes from English to be printed as Arabic subtitle.
Received phone calls, responded to clients’ orders, queries, and demands.
Used windows computer system words, excels, access to list orders and print labels related to the center.
Was responsible for filling all the documents related to the center.
English liturature