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Reem Salaheldin , Office Manager

Reem Salaheldin

Office Manager·BM-EGYPT

Saudi Arabia

Bachelor's degree, التربية

Work experience

Total years of experience: 28 years, 1 months

Office Manager

July 2007 - October 2022

BM-EGYPT

Cairo, Egypt

July 2007 - October 2022

• Managed daily office operations ensuring efficiency compliance and seamless coordination across departments consistently
• Supervised administrative staff delegating tasks monitoring performance and maintaining high productivity standards consistently
• Developed and maintained filing systems improving document retrieval accuracy and information accessibility significantly
• Coordinated meetings schedules and travel arrangements ensuring timely execution and optimal resource utilization
• Communicated with clients vendors and stakeholders resolving issues and strengthening professional relationships effectively
• Implemented office policies and procedures ensuring compliance with company standards and regulations
• Monitored office supplies inventory and placed orders to maintain uninterrupted administrative operations
• Prepared detailed administrative reports supporting management decisions and improving operational planning accuracy
• Handled confidential information securely maintaining privacy and ensuring compliance with organizational policies
• Coordinated with external vendors negotiating contracts and ensuring timely delivery of required services
• Streamlined administrative processes reducing inefficiencies and improving overall office productivity significantly
• Managed incoming and outgoing correspondence ensuring timely responses and proper documentation consistently
• Assisted senior management in strategic planning by providing accurate administrative data and reports
• Organized company events meetings and conferences ensuring smooth execution and professional representation
• Trained new administrative staff ensuring proper onboarding and adherence to company procedures consistently

Company industry:
Medical Hospital
Job role:
Administration

Operations Manager

March 2005 - April 2007

Misr Pharmacies

Cairo, Egypt

March 2005 - April 2007

• Oversaw daily pharmacy operations ensuring compliance with regulations and maintaining service quality standards consistently
• Managed staff scheduling training and performance evaluation improving team productivity and operational effectiveness
continuously
• Implemented operational procedures enhancing workflow efficiency and reducing service delays across departments successfully
• Monitored inventory levels coordinating with suppliers to maintain stock availability and prevent shortages efficiently
• Addressed customer concerns promptly ensuring satisfaction and building strong long term client relationships effectively

Company industry:
Pharmaceutical Manufacturing
Job role:
Management

Customer services and Secretary

January 2004 - January 2005

Egyserv

Cairo, Egypt

January 2004 - January 2005

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service and Secretary

January 2004 - January 2005

Egyserv

Cairo, Egypt

January 2004 - January 2005

• Provided administrative support managing correspondence scheduling appointments and maintaining organized office
documentation systems
• Handled customer inquiries resolving issues efficiently while ensuring high levels of customer satisfaction consistently
• Prepared reports presentations and official documents ensuring accuracy clarity and professional formatting
standards maintained
• Coordinated internal communication between departments improving workflow and ensuring timely task completion
effectively
• Maintained records databases and filing systems ensuring secure storage and easy retrieval of information

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Services

July 2002 - November 2003

ECCO (Egyptian Contact Center Operation)

Cairo, Egypt

July 2002 - November 2003

Clients data collection project for Vodafone. (Best agent for
4 months in the monthly reports).

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

July 2002 - November 2003

ECCO (Egyptian Contact Center

Cairo, Egypt

July 2002 - November 2003

• Managed customer interactions professionally handling inquiries complaints and service requests with high efficiency
standards
• Collected and processed client data accurately supporting Vodafone projects and maintaining database integrity
consistently
• Achieved recognition as best agent for four months based on performance and service quality metrics
• Followed company protocols ensuring compliance with service standards and maintaining customer satisfaction
consistently
• Collaborated with team members improving service delivery and achieving operational targets effectively and
efficiently

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Private family business

January 1994 - January 2002

El- Gawhara Pharmacy

Cairo, Egypt

January 1994 - January 2002

Company industry:
Pharmacies
Job role:
Manufacturing

Administrative Assistant

January 1994 - January 2002

El-Gawhara Pharmacy

Cairo, Egypt

January 1994 - January 2002

• Supported daily administrative tasks including documentation filing and maintaining organized operational records
consistently
• Assisted customers providing information resolving inquiries and ensuring high quality service experiences
consistently
• Managed inventory records tracking supplies and ensuring availability of essential pharmacy items effectively
• Coordinated with staff to maintain smooth workflow and efficient daily business operations consistently
• Handled financial transactions records ensuring accuracy and proper documentation of all activities consistently

Company industry:
Pharmacies
Job role:
Administration

Education

City University Of Cairo

June 1998

June 1998

Bachelor's degree, التربية

Egypt

Skills

CALENDAR MANAGEMENT
Expert
CALENDAR MANAGEMENT
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COORDINATING
Expert
COORDINATING
Expert
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DOCUMENT PREPARATIONS
Expert
DOCUMENT PREPARATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
OPERATIONS
Expert
OPERATIONS
Expert
TRAVEL ARRANGEMENTS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
Administration
Expert
Administration
Expert
Stock Control
Expert
Stock Control
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Document Control
Expert
Document Control
Expert
Documentation
Expert
Documentation
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Receptionist
Expert
Receptionist
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
بكالوريوس تربية
جامعة القاهرة
Jul 1998 - Jul 1998
Computer Center Diploma In secretary

Training
Diploma in Management & Secretarial Administration
Computech
Microsoft Office Course: Word, Excel, Outlook, data entry & office administration
Computech